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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

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10 years 6 months ago
Licenses:

Hi, Gabriela.

Did fix provided solved your group tab issue?
Please, post original report thread URL instead only images.

I also can't access to your site backed.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Active GURU Expired

hi
i have given acces again.

10 years 6 months ago
Licenses:

Hi, Gabriela.

Backend URL seems to be wrong as I'm redirected to frontend.
Also, please, post original report thread URLs.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Active GURU Expired

Hi
Here i will list down all the issues wich was not fixed - and you sayd in next versions, but our subs is expiring:

www.jomsocial.com/forum/installation/301...e-view-report#156906

www.jomsocial.com/forum/installation/313...n-mobile-view#152261

www.jomsocial.com/forum/installation/32435-privacy-issue#156862

www.jomsocial.com/forum/installation/323...-user-profile#156676

www.jomsocial.com/forum/installation/313...-upload-video#151831

www.jomsocial.com/forum/installation/309...d-on-the-page#149763

www.jomsocial.com/forum/installation/309...after-upgrade#149767

Also links with bugs wich was not fixed and some of them wich was promissed in new version...

Regards

10 years 6 months ago
Licenses:

Hi, Gabriela.

Too many files to provide separated patch for this:
www.jomsocial.com/forum/installation/301...e-view-report#156906

This is 3rd party issue, it's recommended to use native player as a walkaround. Ref:
github.com/johndyer/mediaelement/issues/1637
www.jomsocial.com/forum/installation/313...n-mobile-view#152261

Here fix was already provided:
www.jomsocial.com/forum/installation/32435-privacy-issue#157000
www.jomsocial.com/forum/installation/32435-privacy-issue#156862
Just apply the patch.

This thread waits your reply:
www.jomsocial.com/forum/installation/323...-user-profile#156676
Support can't be provided what you fail to provide access credentials.
Edit your first post there and provide working super user credentials, then update thread that it's done. Make sure that thread has "Pending Support" status.

This is not a bug - you failed to configure your site properly.
Dimas already explained that cron job is required for video conversion:
www.jomsocial.com/forum/installation/313...-upload-video#151831
Videos need to be converted before publish. Please, read this: documentation.jomsocial.com/wiki/Video_L..._Upload_Requirements
Those requirements are required from the start when this feature was introduced.

Here fix was provided, just apply the patch:
www.jomsocial.com/forum/installation/309...d-on-the-page#149763
www.jomsocial.com/forum/installation/309...d-on-the-page#156213

This is also not a bug and I explained what is happening:
www.jomsocial.com/forum/installation/309...after-upgrade#149767


So Gabriela, to be honest only ONE bug will have available fix in next release.
All other threads are fixed (you just failed to apply patch), explained or waiting for your move.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Active GURU Expired

Hello
If i failed with something - please fix you - this is support matter.

And what we will do with the fixing ahead with we need.

Also i wait report related to each bug mentioned wich was not fixed.

Matter of support is to fix not to suggest - not all the uers are programers - so you have to fix the issues wich we face - one by one.

What about that one issue wich you say as need to be fixed in next realise? How that will be fixed for us?

Regards

10 years 6 months ago
Licenses:

HI, Gabriela.

We don't apply fixes for users - providing fix BEFORE official release is a courtesy.
if you won't apply patch - your issue will have to wait for official hot fix release.
Each time we provide a patch we explain how to apply it.
If you still don't know how to do it - wait for official hot fix or ask 3rd party developer (or someone that has necessary skills) to help you.

None of your reports mentioned abowe has "unfixed bug" status. They ware fixed bugs (patch was provided), 3rd party issues, your own settings, lack of access provided or not bugs at all.

Matter of support is... support - we fix what is to fix, we suggest where suggest is needed. All your reported issues ware addressed or fix was provided. Please, read our Support Policy that you agreed when accepting EULA: www.jomsocial.com/support

The one issue I mentioned will be available in next hot fix. I can't say when it will be available as it's up to product owner - not technical support. But I'll ask if there are plans to publish it in nearest future. If it will be released after your subscription expired... them I'm sorry but you'll have to renew it in order to access new release...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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