We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with JomSocial.
Please read this policy:
JomSocial is so confident in the quality of our products and support that we are willing to offer you a 14-day money back guarantee.
JomSocial can guarantee the following:
- Our products will work as described.
- Our products will include all of the features as described in our feature list.
- We will support every customer to the fullest extent possible.
Products referenced herein come with a 14-day money back guarantee, some restrictions apply, please read this policy in its entirety.
The 14-day money back guarantee applies ONLY to new purchases and not to renewals and upgrades. We do not issue refunds for renewals and upgrades.
If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money WITHIN 14 days after your purchase. Any refund requests made AFTER the 14 day period will NOT be considered for a refund.
- Your client didn't go for it
- You've changed your mind
- You've decided JomSocial is "Not what I need"
- You've decided to stop using Joomla
- Your server does not meet minimum system requirements
- You don't have the time to implement JomSocial on your site
- Any of JomSocial features do not meet your expectations or feature is designed to work in a different way than you expected it to work.
- You've found a different solution
- You made some customizations and modifications and now JomSocial isn't working
- Product purchase error if the product was downloaded
- Your purchase is older than 14 days (no exceptions)
- You are testing / using on a localhost and cannot get it to work.
- You experience script conflicts with other 3rd party software connected to or installed on your Joomla website (Templates, Components, Modules, and Plugins).
- No refund for packages.
It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if the JomSocial Support Staff is unable to get our software up and running on your server within the first 14 days after purchase, JomSocial will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.
The Buyer understands that access to the support forum, downloads, and jomsocial.uservoice.com terminates when the refund is processed.
A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.