Products referenced herein come with a 14-day money back guarantee, some restrictions apply, please read this policy in its entirety.
The 14-day money back guarantee applies ONLY to new purchases and not to renewals and upgrades. We do not issue refunds for renewals and upgrades.
If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money WITHIN 14 days after your purchase. Any refund requests made AFTER the 14 day period will NOT be considered for a refund.
All requests for refund MUST be initiated through the refund request form within the refund period.
It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if the JomSocial Support Staff is unable to get our software up and running on your server within the first 14 days after purchase, JomSocial will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.
The Buyer understands that access to the support forum, downloads, and jomsocial.uservoice.com terminates when the refund is processed.
A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.