For all Professional and Supercharged Plan members, we are offering free installation and migration services.

Please read this policy to learn what is included in the service.

Installation Policy

If you have problems installing JomSocial on your site, we will help you.

Pre-requisites to have us installing JomSocial for you:

  • Fully operational Joomla! site installed first
  • All system requirements must be met
  • Proper supported domain (set in your licenses area)
  • Forum thread that contains FTP and Site backend access information
  • Fully tested and working backup of entire site

This service does not apply to:

  • Installing and configuring Joomla! for you
  • Installing other extensions
  • Installing language files
  • Installing and configuring server dependencies (FFMPEG, cron etc..)
  • Setting up JomSocial configuration
  • Customizing JomSocial layout or features
  • Updating JomSocial from one version to another
  • Installing on localhost or unsupported domain

Migration Policy (from JomSocial 4.4)

If you were using other community platforms and decided to switch to JomSocial, we have you covered. Our migration service supports moving most of the data from Community Builder and EasySocial.

Pre-requisites to have us migrating to JomSocial for you:

  • Minimum Joomla! 3.7 website running Community Builder or EasySocial
  • All system requirements must be met
  • Proper supported domain (set in your licenses area)
  • Forum thread that contains FTP and Site backend access information
  • Fully tested and working backup of entire site

This service does not apply to:

  • Joomla! migration (eg: Joomla! 1.5 to Joomla! 3)
  • Moving JomSocial data from one Joomla! installation to another
  • JomSocial Migration from very old versions (eg: JomSocial 2.8 to 4.4)
  • Migration of Joomla! Extensions
  • Migration or implementing unsupported features

Changes

Jomsocial may periodically update this policy. We will notify you about significant changes by sending a notice to the primary email address specified in your JomSocial profile or by placing a prominent notice on our site.

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