Hello,

When I tried to upload Cover / Avatar, the process failed with this error message : Server error. Upload directory isn't writable : nimb.ws/yJb9ep

Indeed, when Guru creates a folder for Media files storage and default location, he puts 1363 permissions instead of 0755 : nimb.ws/X0CmlZ (but the first folders created during the Guru installation like "media/documents" have correct permissions 0755...)
but even if I change manually, the issue still exists, impossible to upload Cover / Avatar.

Otherwise, Guru add double slash when I write the path of Certificate Background Images : nimb.ws/gRBtf0

Thanks for your help.

Regards.

Hi,

I cannot login at frontend by using administrator user. always got:

Error displaying the error page: Application Instantiation Error: Error initialising the session.

Hi,

No problem on my end.
You are trying with Support login and the password to access to /administrator ?

Maybe try with another browser ?

Regards.

Hi,

seem the issue only temporary. I just want make sure, the issue under dev site right?

I can upload avatar + cover without any issue:

Thanks but I talked about Guru Pro as you can see it in my entire message.

As I already said on your support, on the forum and by email, I don't have the rights to access to www.ijoomla.com/forum , so you told me to post here. There isn't problem with my others topics here which are in process by your support :
- www.jomsocial.com/forum/guru-pro/29804-acl-with-guru-pro
- www.jomsocial.com/forum/guru-pro/29812-j...on-process-with-guru
- www.jomsocial.com/forum/guru-pro/29805-free-courses

Any news about these issue ?

Regards.

Hi, Jean-Charles.

If you're already in process at ijoomla.com - I'll ask our staff to move your license there.
Please, hold on.

Ok thanks, I await your feedback.

Meanwhile, could you please ask to Albertus to check the issue with the Guru Avatar / Cover ?

Thanks for your help..

Regards.

HI.

He'll answer at Monday.

Hi,
Cover images are stored in /images/stories/guru/courses/ folder, images/guru/ is for media images.
Please be sure that folder have writing permissions, is the only reason that an image can't be loaded and let me know please of works.
Thank you.

Hi,

@Michal : Do you ask your staff to move my license to ijoomla.com ? I need quick and quality support. Thanks.

@Alin : I told you "I change manually, the issue still exists, impossible to upload Cover / Avatar" and I told you "he puts 1363 permissions instead of 0755".
So I contacted the excellent support of my hosting provider, it find the issue : if you change the "Store images in" path, Guru creates wrong permissions configuration, so you have to create folders manually by FTP.

What's new about "Otherwise, Guru add double slash when I write the path of Certificate Background Images : nimb.ws/gRBtf0", is it a problem ?

Thanks for your help.

Regards.

Jean-Charles wrote: @Michal : Do you ask your staff to move my license to ijoomla.com ? I need quick and quality support. Thanks.

Hi,
I just changed via FTP permissions to 777 on courses folder - /images/stories/guru/courses and now cover/avatar load with success. Guru doesn't create any configurations on folders, I mean there is no command to create a folder with 755 or 777, I suppose is about some settings set when an extension create folders on server...
The double slash disappear too: prntscr.com/8txzc1
Let me know if I can help with something else please.

Alin

Hi,

@ricardo : Thanks. I close this ticket.

@alin : My hosting provider had already created folders with 755 permissions and it worked. The folders are in /images/guru/ because we changed the "Store images in" path in Guru administration. You can try if you want, Guru creates wrong permissions configuration when a image is uploaded (I tried in local and on other server), so you have to create folders manually by FTP.
Thank you anyway for your help.

Regards.