Hi Michal,

Our website was not slow and after fixing the SEO problem it became very slow and also the Geocode error.

Please check it and help us to solve the problem.

Thanks.

Linda

P.S. the ticket related to this issue is www.jomsocial.com/forum/profile-universa...not-work-again#87281

Hi, Linda.

I tested your site speed with Pingdom Tools:
tools.pingdom.com/fpt/#!/eJw0Jg/http://worldprofessionals.org/
And here is test for my site: tools.pingdom.com/fpt/#!/BitcW/http://ww...satia.nazwa.pl/test/

If you compare both test you'll notice that your server has long time connect (my is about 1s and lover - your is about 1.5 up to even 4s). Also DNS connect time is long - over 1s.

All of this indicates low server performance. We can't do anything with server issues.

How I can replicate Geocode issue?

Hi Michal,

Our website response was fast before but after SEO fixed and all the links problem fixed. Now it is very slow and too slow compare before. Can you please check and see if it is anything you could do to fix it? We do not change anything for the server and it is the same server just

Now it takes about 20s to 30s to open one page and it is not just the server and the main problem is the SEO and code of the website.

Do we need to upgrade to Joomla 3.3? Does it relate to Joomla?

For Geocode issue you just click each event and the map could not load and then show this problem. We never have this problem before and it also happens after the SEO fix.

Thanks

Linda

Hi, Linda.

Links issue really don't have anything to do with your site loading time... the same for SEF links.
You can disable them and check it this changes anything.

In most cases when I visited your site it was slower than other I had visited. But even now, your site loads for me in few seconds. Not 20 or 30... few, about 4-5.

What is your connection speed?

Also I can't confirm Geocode issue. I logged in and browsed to one of your events. No notice was displayed and map is displayed;
prntscr.com/3ox7f2

I'm sorry but we can't fix your connection speed or server performance as they are beyond our reach.

Hi Michal,

You can try the profle pages and click each members profile. It is very slow. My internet is very fast here and I compare the speed with other websites and our website is slow.

About the Geocode error and I cannot load the map of the events.

You think it is not related to Joomla as well? We have not upgrade to Joomla 3.3 yet.

Linda

Hi, Linda.

It's your server for sure.
When I tried to enable Joomla! debug tool I get:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 88464 bytes) in /www/web/worldprofessionals_org/public_html/plugins/system/debug/debug.php on line 1027

So I checked your server settings and they don't meet JomSocial recommended system requirements:

max_execution_time: 30
max_input_time: 60
memory_limit: 128M
post_max_size: 8M

documentation.jomsocial.com/wiki/System_Requirements

Joomla version has nothing to do with that issue... it's obviously server issue.

Hi Michael,

Our server meets the requirement and please see the attachment. I have also attached the problem of screen print for your reference. I have also added the info at Misc Information and you can click the link to see the details of our server info.

You mentioned the following. Anything we should do about it? "When I tried to enable Joomla! debug tool I get:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 88464 bytes) in /www/web/worldprofessionals_org/public_html/plugins/system/debug/debug.php on line 1027

Hi, Linda.

Yes, you meet minimum requirements to run JomSocial but we recommend higher values. minimum requirement will let you run JomSocial on... well minimum performance.

Error I mentioned happens due low value for memory_limit: 128M. System can't allocate more memory to run Joomla! (native) debugging tool. This is not good as system can't be monitored with basic, built in tools.

What you can do? Increase server settings to recommended.

As fro Geocode error. I can't replicate it so I'll ask other support members if they can.
It could be your local issue... but we'll check it.

Hi Michal.

Thanks for your quick reply.

Please advise the higher server settings? What is recommended?

Linda

Hi, Linda.

Please take a look:

Hi Michal,

We have changed the server setting to recommended and also upgrade the Server memory to 5120 MB but the website response is still slow.

The speed was fine when we used the jomsocial 3.1 version before. The problem is the jomsocial 3.2.4 we are using and the speed becames very slow. I use moble to view the pages and it could not open the site at all.

Can you please check?

Any other solutions?

I opened a member's profile and it shows an error. I have attached it and please have a look.

Hi, Linda.

Incredible. When I try to debug profile page it freezes FireFox.
But I managed to run debug information and please take a look: prntscr.com/3oza16
On every page PayPlan extension is loaded. Note how many time it needs to load and how much memory it uses...

The same thing on your backend: prntscr.com/3ozb09
PayPlans extension is loaded even on pages unrelated with PayPlans - like here, printscreen was made in global configuration page.

So please try to disable PayPlan - just for testing.

Hi Michal,

Can you please disable the payplan and test it? Our IT is around now as it is midnight here.

I am still ok and waiting for your reply. Please let me know when it is ready for me to test it.

Thanks a lot.

Linda

Hi, Linda.

I disabled PayPland extension as you requested.

And that what you see at the bottom of each page is not an error bud debugging console.