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URGENT ! Some users has problem to change their profil picture

11 years 1 month ago
  • Arnaud's Avatar
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  • Arnaud
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Hello,

It takes 2 times that users told me thay have a problem to change their profile picture.

I've tried to mofied it and I've got the same problem like them.

the issue is :

They upload a profile picture : ok
Profile change with buttons Cancel / Save
I click on Save, the profile picture change (The repositionning doesn't work at that moment !!!)
It's added in acticity stream with the good new profile picture

BUT when reloading profile page, it reload the default profile picture !

Moreover, I don't undestand your logic that when i try to modify again the picture, it loads picture window popup and when choosing the profile picture already uploaded, it creates a new directory with the same picture. It's really illogic ! Then we have 2 directories and modifying several times, it loads the same picture !!!!

See attached file

You can make a test on my production server but then delete acticity stream for each test !

And I've upgraded to v3.1.1 and it's always the same problem ! It's incredible all problems i had with jomsocial v3 with cover pictures (profile, group, event). We are not your beta testers !

best regards

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11 years 1 month ago
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Hi, Arnaud.

I logged in to your backend but when tried to enter JomSocial installator tried to run. Probably you didn't finished your upgrade.
I used credentials that you provided us in your first post.

Please, finish your upgrade and check if issue still persist.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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11 years 1 month ago
  • Arnaud's Avatar
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hello,

yes it wasn't finished, i finished it and it always doesn't work for that user.
Moreover I've got again the problem of "Undefined" buttons instead "Cancel/Save" translated that you solved on my website but doesn't seem updated on v3.1.1 release

best regards

11 years 1 month ago
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Hi, Arnaud.

This issue was caused by JF JS LatestMembers module. I disabled it and cover change works fine.
I'm sorry but I had to change user avatar as well to test upload/change feature.

Your site have a dozens of extensions so yes, you will expect many unpredictable issues caused by js conflicts and mutual extension influence...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 weeks ago
  • Arnaud's Avatar
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hello,

thank you it works fine !
How did you see it was that module. I've tested with firebug and didn't see any error in console messages ?

best regards

11 years 4 weeks ago
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Hi, Arnaud.

Hahah, glad to hear that - I just have "that eye" ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 weeks ago
  • Arnaud's Avatar
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hello,

yes i tried with firebug and with chrome but i saw any errors
How can I see them ?

best regards

11 years 2 weeks ago
  • Arnaud's Avatar
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hello,

URGENT ! once again that happens without changing anything
I sent you a PM

best regards

11 years 2 weeks ago
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Hi, Arnaud.

I'm sorry but this time I couldn't confirm that. I just logged in as a LémaNéo and successfully changed profile cover.
It's still there after reload...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
  • Arnaud's Avatar
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  • Arnaud
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hello,
yes but as i told you you didn't tried with user profile I sent you in PM

I always got a problem with that user. Because I just try again, downloading it's profile picture already uploaded, and trying to upload once again and IT'S THE SAME PROBLEM !!!!!!

And you test on my production server THANKS TO REMOVE ACTIVITY STREAM AND REPLACE PREVIOUS PROFILE PICTURE

best regards

11 years 1 week ago
Licenses:

Hi, Arnaud.

I logged in using user credentials that you sent me via PM.
And without any issues I changed avatar. And after that I reverted my changes by uploading old avatar back.
I made some print screens (see att.).
Avatar was still there even if I browse to frontpage and then back to profile.

You have caching on your site so it could cause issues with changes. In backend top right: Vider le cache.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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11 years 1 week ago
  • Arnaud's Avatar
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  • Arnaud
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hello,

I was talking about cover profile picture with that user.

Avatar works fine (even the fact that resize square doesn't work but already noticed here : www.jomsocial.com/forum/profile-universa...derstand-avatar-size )

Thanks to watch the problem with that user trying to use it's cover profile already uploaded in it's account.
I resent you it's credentials if needed and thanks to remove activities in activity streams on my production server

best regards

11 years 1 week ago
Licenses:

Arnaud.

I'm sorry for misunderstanding. You merged two similar issues in one thread but they apply to different account and one - first was solved.
ALWAYS remember if you have issue open NEW tread for it and DO NOT add it to existing one. This could be misleading...

I was on your site and saw issue... but honestly, this time I couldn't locate it source.

So I assign developer to this thread, he need to look at it.

FYI: I added user credentials that has this issue to Miscellaneous field.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
  • Arnaud's Avatar
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  • Arnaud
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Hello,

Ok, but in fact i've got the same problem as that topic title problem with COVER PROFILE PICTURE.
And I've seen that another users has same problem with COVER PROFILE and COVER EVENT PROFILE

See atteched file : ge.tt/3sRUPhe1/v/0?c

I created a new test server with a copy of today.

You can that new user
lemaneo.com/jomsocial31/communaute-fr/20...ction-suisse/profile

and it's event :
lemaneo.com/evenements-sorties-fr/viewev...25-mai-race-for-gift

Thanks to test only on that test server ONLY

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