Thank you for contacting us.
I'm not sure if I fully understood your request. I presume that you want to UPGRADE JomSocial installed on your site to latest version.
Upgrade do not touch user data so nothing needs to be transferred.
Also you need to downlaod and install upgrade on your own - this is very simple step. Just install downloaded version "on top" of your existing one using Joomla! installer (default way to install anything in Joomla!). Of coursed o not forget to have a backup copy.
It seems that your current account do not own JomSocial license.
Please, make sure that you're using account that has valid license... or if you sue nulled version - consider to purchase a legal copy with license.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Yes, apparently on the site using an unlicensed version of the component.
And the site is working VERY slow... (or this is the normal speed?)
That is why I would like to install clean version and transfer the data.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
