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Missing covers

10 years 10 months ago
  • Piero's Avatar
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Hi Staff
I cannot understan why....
Admin or user load new covers on events or groups or own profile, everything seems to work perfectly, but after some hour or day the covers are missing.

10 years 10 months ago
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Hi, Piero.

Could you post a link to place where I could see missing cover?
I can't log in to your backend due to long time page load...
Do you experiencing the same?

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10 years 10 months ago
  • Piero's Avatar
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Hi Michal
Page time load it's "normal" at my side.....
About link, try the event "Speed Date al Kalisphera".
I loaded just yesterday a new cover, and today it's missing.
Same for all other events, groups, profiles.

10 years 10 months ago
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Hi, Piero.

Hmm, I experience long time load only in backend.
Please, check your system settings by pasting this link administrator/index.php?option=com_community&view=troubleshoots (add your domain).

I saw that event... there is default cover.
So you mean that you upload a cover but after some time it is reset to default?
prntscr.com/3wbsyw

Missing cover will rather effect with broken link in browser...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
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Launched www.1001notte.com/administrator/index.ph...y&view=troubleshoots
I get this:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request


What should I see as a correct result?

I confirm, yes, all events have default covers, even if I loaded a new cover.
Same for group and profile's covers.
You upload a cover but after some time it is reset to default.

10 years 10 months ago
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Now I just loaded a new cover for the event "Speed Date al Kalispera".
Let me see what happen in a few hours or tomorrow.

Attachment speed_date_al_kalispera.jpg not found

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10 years 10 months ago
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Cover missing!
The cover has been reseted!

10 years 10 months ago
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Hi, Piero.

You should see a summary of your system and JomSocial.
Make sure that your system meet JomSocial system requirements: documentation.jomsocial.com/wiki/System_Requirements

Please, edit your first post and add credentials to PHPmyAdmin.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Piero's Avatar
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My provider tested to launch the comand administrator/index.php?option=com_community&view=troubleshoots getting same error.
The provider tried to up timeout but no result.
I asked them to check it again and verify JomSocial system requirement.
Waiting for they reply.
MAINTIME
I added cpanel and phpadmin credential inside first topic. Try to check this misterius issue. Thanks.

10 years 10 months ago
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Hi, Piero.

Ok, we are a step closer :) In database admin user has a cover:
ROOT/images/cover/profile/62/810c13ad62aa9136c1d330f8c8058fb4.jpg
But when I try to reach that file via browser... file is missing.
So it there is no file... system sets undefined-default cover.

Something or some process is removing covers...
I still can't log in to your backend - so do you have Amazon S3 service set up and enabled?

Also check this scenario:

1. Upload a new cover
2. Browse to Backend -> Components -> JomSocial -> Monitor -> Mail queue and run cron job manually (button in upper right corner)
3. After cron job is done (copy whole notice here) check if cover is still there.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Piero's Avatar
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Well, just loaded a new cover on my admin profile, see printscreen:

Attachment cover_profile_admin.jpg not found

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10 years 10 months ago
  • Piero's Avatar
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Launched Cron Jobs manually, this is the report:

Attachment cronjob_manually.jpg not found

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10 years 10 months ago
  • Piero's Avatar
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Take into consideration that my remote storage setting are the followings:

Attachment storage-settings.jpg not found



Question: cover of profiles, events, groups, are considerated photo or user avatars?

In my settings photo should go to S3 amazon and avatars in local server.

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10 years 10 months ago
  • Piero's Avatar
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I tried to load a real photo on my album and then I launched manual cronjobs, this is the result:

Attachment s3.jpg not found



So I guess my cronjob settings are OK and my Amazon S3 account also it's OK.

Why covers missing?

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Moderators: Piotr Garasiński
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