Just about ten minutes after, my cover profile has been reseted:

The missing profile cover is still stored at S3 Amazon:
1001nottecomfoto.s3.amazonaws.com/images...29d34886972ce029.jpg

Hi, Piero.

Cover Photos are Photos... stored in albums just like other Photos.

It seems that they are transfered and then link is not updated.

So I assign developer to that thread to take a look.

I updated my first topic with new credentials!

Hi Piero,

The cover section is belonging the photo folder, so that why the file transfered to the amazon S3, but during the transfer process I get this error :

MySQL server has gone away SQL=SELECT a.`userid` as _userid , a.`status` as _status , a.`points`	as _points, a.`posted_on` as _posted_on, a.`avatar`	as _avatar , a.`cover`	as _cover , a.`thumb` as _thumb , a.`invite`	as _invite, a.`params`	as _cparams, a.`view` as _view, a.`friends` as _friends, a.`groups` as _groups, a.`events` as _events, a.`friendcount` as _friendcount, a.`alias` as _alias, a.`profile_id` as _profile_id, a.`storage` as _storage, a.`watermark_hash` as _watermark_hash, a.`search_email` as _search_email, s.`userid` as _isonline, u.* FROM `j17_community_users` as a LEFT JOIN `j17_users` u ON u.`id`=a.`userid` LEFT OUTER JOIN `j17_session` s ON s.`userid`=a.`userid` AND s.`client_id` !='1' WHERE a.`userid`='80'

Hi Dimas
My provider increased the mysql connect_timeout and default_socket_timeout.
Willing to test again?

Hi Piero,

I just tried to change the cover on your profile and seems showing fine.

Did you change the remote storage setting to use local server right now, is this issue happening on S3 or local?

thank you

Sorry, yes, I did change store setting (yesterday) just to try.
Now I set it again on S3 for your test.
Storage in local server works perfectly.
The problem is only with covers when stored in S3.

Hi Piero,

I wanna confirm to you before I inspect this further, may I the another setting to the amazon storage? I need debug it one by one.

thank you

Not clear what you ask and need.
Willing credential for access to my S3 account?
I will put them inside my first topic ok?
Confirm please if you need it or other.
Thanks.

Hi Piero,

I was mean, is that ok if I set Jomsocial configuration->Remote Storage (User Avatars,Group Avatars, files) to S3?

Since this is the live site I need to debug it very carefully, I dont want your website broken, so I always ask your permission first :)

Thank you

Sure you can!

Hi Piero,

I already inspect your issue very detail, and this is what I get :

1. you server always loading forever and timeout when update joomla/jomsocial the setting
2. when I run the cron job sometimes I get "server gone away", this is server issue
3. when on point #2 processing, jomsocial will execute the file transfer to S3.. this is the steps how transfer S3 on jomsocial :
- system will look the all file in database which stored in "file / local"
- system will transfer the files from local to S3, and delete original file from local
- system will update the database, and change all record "file" to "storage", BUT during this part your server get "server gone away", and record "file" failed to be updated to "storage", so thats why this issue exist, it can be server issue as well.

If possible you test on another server for this.

thank you

Hi Dimas, I turned your reply and suggestion to my hosting providers support.
They replied as attachment, but it's italia language.