Good afternoon,


I created a community, but my registered users can't upload any pictures. Even as an administrator I can't.
I can create an album, but after that, nothing.

please check
embudu.com

Help/advise would be appreciated.


Using JomSocial 3.1

Bert

Hi Bert,

i have been looked at your website and i can replicate your problem, this problem is cause by javascript conflict but it's hard for me to check which module, plugins or component cause this conflict.. i saw you had 1 album with a photos uploaded there.. i think this problem didn't appear before becuase you had 1 album with a few photos in admin photo album :)

i was tried to disable plugins, module and component which is not joomla & jomsocial default and also i have been tried to reinstall your jomsocial but this problem still persist.. :) can you provide me FTP access ? so i can try to find the issue on your js file directly :)

maybe you remembered after install which component or module this problem happened ? :)


Warm regards,

David

Good morning David,


thank you for the reply.

I don't remember after what component it wasn't working the way it should. In fact one of the members pointed it out to me, so I checked and faced the same problems.



I really hope you will be able to solve the problem, as there are more members that want to upload their pictures.

Regards,
Bert

Hi Bert,

Next time if your provide a credentials to us (admin password, ftp or anything), just edit first post and added it to there :) i have been edited your post :)

our team will check this issue using FTP soon :) thanks for your patient :)

Warm Regards,

David

Hello David,

thank you for the fast reply.

I will wait patiently???. But I also hope there won't be a next time::):):)

Hi Bert,

i also hope there won't be a next time :)
We will check this issue quickly :) so don't worry :) if we found this issue about jomsocial we will fixed it for you, if this issue because your 3rd party, so we only suggest how to fix :)

Warm Regards,

David

Hello David,

I am jusr curious, did the guys find a solution or were they able to fix the problem?

Regards,
Bert

Hi Bert,

i have been tried to fix your web following our javascript ninja suggestion but the problem still persist... Because our javascript ninja off till sunday, so he can't take a look your problem, he said monday he'll take a look about your problem :) i'm so sorry because you must wait till monday..

Warm regards,

David

Hi, Bert.

We separated the issue but we need help of developers to solve it.
We'll let you know.

Hello Michal,


thank you for the reply. I will anxiously wait till "my problem" is solved. I am glad you were able to find the problem as it is a kind of frustration for the registered members of the site.
Any idea how long it will take?


Regards,
Bert

Hi, Bert.

I'll try to urge developers to look at it and fix it to the end of week... but it could take more time if it's serious...

Dear Michal/David,

Is there any news, regarding a solution for my problem?

Regards,
Bert

Hi, Bert.

We still working on it...

Dear Michal,

it is over two weeks, since I asked for help. Is there any progress? I would like to have my problem solved.


Regards,
Bert