Hi,
I've recently upgraded to JomSocial 4.4.2 from 4.3.5. I'm experiencing the following issues:

1. Message history appears to have gone
2. The count of messages is showing messages to read, when open them they are not showing as being there
3. When sending a new message, it appears in the sent list and updates, but when log in as the recipient, the message is not there.

I'm mindful of the fact that it is weekend and that nothing will happen until Monday, as such I've restored from an Akeeba backup taken prior to updating so that there is no disruption to our users. I will reinstall the 4.4.2 upgrade Sunday evening.

When you login to the front end you will see that we use CometChat, this usually interfaces as a feature to syncronize chat with JomSocial messaging. I will disable this feature until the issues above are resolved. I will also post the credentials you will need and test user accounts down below. Please advise if there is anything else that I can provide to assist?

Regards
Stephen

As per post few days ago, I've just now backed up via Akeeba backup, upgraded site to version 4.4.2.
I've disabled the interface to CometChat. www.nationalsurvivorsnetwork.co.uk/admin..._additional_settings (same username & password as per main administrator user on backend).
Please help.
Thanks
Stephen

HI, Stephen.

Thank you for contacting us.
It seems that issues was caused by database. During installation some columns ware missing in _community_chat_activity.
In case like this solution will be to remove that table from database.
Then install JomSocial again (no need to unistall it).
Then Browse to Backend -> Components -> JomSocial -> Monitor -> Mail queue and click Execute cron ( button upper right corner).

Hi Michal,

Thanks very much, I have a cron job running every minute, thanks for fixing table. There still seems to be an issue.
User 'Stephen [nsn admin]' = me, when open mail icon, I see several messages from user 'Mozzie' (and other users too). When I click the username expecting to be taken to users 'Mozzie' messages they do not appear. Plus when do a search for messages from username 'Mozzie' only 1 message displayed, Can you take a look please?

Also what are these entries for in the list? see last 3 attachment images.

Stephen

HI, Stephen.

When clicking on user name, you'll be take to user profile.
It seems that you're using JS Toolbar and it doesn't work well with chat. I reported that already to our developers.
I can't login to your account "stephen". Please, edit first post and provide credentials once again.

Hi Michal,

I've updated the first post as you asked, I've provided the password in the secure section.

Please note that the username in question is not 'stephen' but is 'stephen [nsn admin'

I installed the JS Toolbar module on yours/Dimas's suggestion.

I did need to fix colour myself, When is there to be a fix for this?
www.jomsocial.com/forum/profile-universa...go-to-jomsocial-menu

HI, Stephen.

Okay, here is what's going on: you disable JomSocial toolbar (displayed on JS pages) and use JS Toolbar module that has a bug with chat mesages.
We're working of fix.

I'll provide fix here: www.jomsocial.com/forum/modules-plugins-...lize-template#178820

As for template and template issue: your template use nearly the same color for links as your toolbar is. <a> follows template css so the only option is to use override in this case - just like you did.

Hi Michal,
I've disabled JS toolbar module & enabled Toolbar within the Component, when logged in as 'stephen [nsn admin]' is showing that there are 17 unread messages, all from username 'mumoffive' - as I open the messages, the counter drops as it should, but when refresh the page, the counter goes back to 17 messages.

Also the messages are all showing as being blank content.

Regards

Stephen

HI, Stephen.

I've cleared:

_community_chat
_community_chat_activity
_community_chat_participants
_community_chat_reply

Hi Michal,

I've sent you a PM relating to caching on Chrome browser, for other people reading this thread, there is an alternative to fully clearing chrome cache, open the site in question using incognito mode, this does not use caching and should help identify a cache problem.

Thanks very much Michal, as usual prompt fix to teething issues of upgrade to 4.4.2, if you've not upgraded yet, you should it's brilliant.

Stephen

HI, Stephen.

Thank you. Yes, we narrow down this issue to Chrome caching problem. This is commonly known issue and web offers many ways to solve it. Incognito mode or browser restart cold do the job.