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Community Toolbar for Socialize Template

6 years 8 months ago
Licenses:
JomSocial Active Socialize Active

I have updated joomsocial 4.4.1. i have 2 consequences:

  1. whenever I receive a new post in a conversation when i am not active is not shown in Community Toolbar for Socialize Template (find attached photo)
  2. new chat box is great however, I can not reach the old messages. any idea how to reach old message with the new chat inbox system

Thank you

Attachments:
6 years 8 months ago
Licenses:

HI.

Thank you for contacting us.
Community Toolbar for Socialize Template needs to be updated to work with new chat feature.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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The following user(s) said Thank You: Vladimir
6 years 8 months ago
Licenses:

HI

Please, in order to display older messages:
1. Browse to Backend -> Components -> JomSocial -> Monitor -> Mail queue -> Execute cron: prntscr.com/gbzeun

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
Licenses:
JomSocial Active Socialize Active

thanks for your reply!
still one issue is remaining. I have renewed subscription for Socialized template. I have surprised it is the same version as I downloaded before 2.1.4 . However, I installed the pacjage once again on my website. the same issue remains. the red bubble informed how many message I received that located with community toolbar still not synchronized with the integrated community toolbar. in integrated toolbar no red bubble at the moment but in community toolbar bubbled 76 messages (see attached). please advice

Attachments:
6 years 8 months ago
Licenses:

HI.

In template package you should have two toolbar modules.
Try to use the second one.
Please, report back if this won't work for you.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 8 months ago
Licenses:
JomSocial Active Socialize Active

The second one remains the same problem as well. the both toolbar occur a j Query problem with "community survey for "Core joomla". please see attached screen shoot. as I deactivate both toolbar the problem of community survey is solved. any idea how to avoid this.

Attachments:
6 years 8 months ago
Licenses:

HI.

Issue is reported to our developers - we're working on it.
I'll update you with the fix ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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