We have a quite similar problem updating JomSocial as described in post #157524. But we don't get an error message. The update process is hanging at "Upgrading database" (s. "screen_update.png"). We have to update from JS version 3.2.1.6 to the actual version 4.2.4.
Before updating JomSocial shows recommended PHP and other settings. We also tried to increase some values according to the recommendations via php.ini and other backend settings. But we can't increase the "connect_timeout" at our MySQL-configuration due to hosting limitations. We also made a local dump at a MAMP-Server. Even at a local server situation this value is "10" instead of recommended "120".
The productive site is very large. So for testing we tried first at out fallback site before we do the several updates.
Please don't test it with the productive site!
Thanks
PHP 5.6.26
Joomla 3.4.1
MySQL 5.0.11
Hi, Boris.
Thank you for contacting us.
Please, provide us URL of your site where I could see that issue.
I think the best way will be to use iJoomla Installer to do a tier upgrade.
Also, during upgrade process enable browser console to see if any error pops-out.
Hi Michal, I provided you the credentials at my first posting (internal). Also we turned on php debug mode to see all errors. And I also tried an update via iJoomla - same issue.
I will send you again the credentials via private message...
Hi Michal, I provided you the credentials at my first posting (internal). Also we turned on php debug mode to see all errors. And I also tried an update via iJoomla - same issue.
I will send you again the credentials via private message...
Hi, Boris.
yes, but could you specify where I could see that issue? On site under administration or development site?
As described on our fallback site ->
fallback.wahlverwandtschaften.org/
Backend -> JomSocial (update process is running) or
Backend -> iJoomla Installer -> Button "Override" -> Button "complete your installation"
Hi, Boris.
Installation is interrupted by 500 Internal Server Error.
Please, contact your hosting support and ask for server error logs.
Hi Boris,
Would you mind to provide me phpmyadmin access, please?
thank you!
Hi Boris,
The installation is done, please check again.. I upgarded the database manually for fixing this.
thank you!