Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

JomSocial Update from 3.2.1.4 to 4.2.4 is hanging

7 years 6 months ago
Licenses:
JomSocial Active

We have a quite similar problem updating JomSocial as described in post #157524. But we don't get an error message. The update process is hanging at "Upgrading database" (s. "screen_update.png"). We have to update from JS version 3.2.1.6 to the actual version 4.2.4.

Before updating JomSocial shows recommended PHP and other settings. We also tried to increase some values according to the recommendations via php.ini and other backend settings. But we can't increase the "connect_timeout" at our MySQL-configuration due to hosting limitations. We also made a local dump at a MAMP-Server. Even at a local server situation this value is "10" instead of recommended "120".

The productive site is very large. So for testing we tried first at out fallback site before we do the several updates.
Please don't test it with the productive site!

Thanks

PHP 5.6.26
Joomla 3.4.1
MySQL 5.0.11

Attachments:
7 years 6 months ago
Licenses:

Hi, Boris.

Thank you for contacting us.
Please, provide us URL of your site where I could see that issue.
I think the best way will be to use iJoomla Installer to do a tier upgrade.
Also, during upgrade process enable browser console to see if any error pops-out.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 6 months ago
Licenses:
JomSocial Active

Hi Michal, I provided you the credentials at my first posting (internal). Also we turned on php debug mode to see all errors. And I also tried an update via iJoomla - same issue.

I will send you again the credentials via private message...

7 years 6 months ago
Licenses:
JomSocial Active

Hi Michal, I provided you the credentials at my first posting (internal). Also we turned on php debug mode to see all errors. And I also tried an update via iJoomla - same issue.

I will send you again the credentials via private message...

7 years 6 months ago
Licenses:
JomSocial Active

Credentials see Private Site information (and at Posting #168296)

7 years 6 months ago
Licenses:

Hi, Boris.

yes, but could you specify where I could see that issue? On site under administration or development site?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 6 months ago
Licenses:
JomSocial Active

As described on our fallback site -> fallback.wahlverwandtschaften.org/
Backend -> JomSocial (update process is running) or
Backend -> iJoomla Installer -> Button "Override" -> Button "complete your installation"

7 years 6 months ago
Licenses:

Hi, Boris.

Installation is interrupted by 500 Internal Server Error.
Please, contact your hosting support and ask for server error logs.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 6 months ago
Licenses:
JomSocial Active

I've asked the hosting provider for support and I'm waiting now for an answer to give you the information a.s.a.p...

Thanks

7 years 6 months ago
Licenses:
JomSocial Active

Sorry for the delay. Today I got the logfiles -> see attached logfile

This message has an attachment file.
Please log in or register to see it.

7 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Boris,

Would you mind to provide me phpmyadmin access, please?

thank you!

7 years 6 months ago
Licenses:
JomSocial Active

phpMyAdmin credentials see "private site information" at this posting.

7 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Boris,

The installation is done, please check again.. I upgarded the database manually for fixing this.

thank you!

7 years 6 months ago
Licenses:
JomSocial Active

Thanks for fixing it - but could you please describe exactly what you have fixed? We need this information for the update of the productive site. This was a test on a fallback system.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW