ISSUE SUMMARY:
try to upload gif animations and they don`t work,,,
screencast.com/t/Ip0uAUgG
STEPS TO REPLICATE:
1 go to profile - and in image side try to upload a gif image
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RESULT
EXPECTED RESULT Need workable gif animations
BROWSER
Note: Please chek Misc Information field
Hi Gabriela,
To enable gif, you need setup the imagick path inside Photos configuration
thank you!
Hi Gabriela,
I didnt touch your site configuration..maybe you need reset your server, since your site is overload, it can be caused by all streams was be unarchived, because the archived stream will make your site faster.
Regarding gif issue, I suggest you contact your sys-admin to install imagick, and put the patch on photo configuration.
thank you
Hi,
I am sorry, the server issue is beyond our support, please you look on this
www.imagemagick.org/script/install-source.php
for how to install imagick on your server
thank you!
Hi
I have cheked your instruction - but there is nothing about shared server - by the way the most popular trough people wich just start, there are only instructions related to own server install.
Under own server is quite clear - what about shared server?
Regards
Hi Gabriela,
Owh you are using shared server? its hard to install imagick there, near to impossible.. because you have some limitation on it.
thank you
Hi,
Please you contact Inmotionhosting support for installing imagick on your server.
thank you
Hi
they don`t give this kind of service i`m more than sure.
There is no reason to contact them - give other option - more resonable to have this feature.
Because on our site are working under others components .gif only yours don`t get them.
As you have created this feature you have to make them available for all kind of users (as shared as own servers) - but beleve me almost of your customers are on shared - even on they first stage.
So find a solution to make this available for all
Regards