Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Unable to register

12 years 3 months ago
Licenses:
JomSocial Expired

I am using jomsocial version (3.2.1) and joomla 3.3 .When I try to register through site I am unable to register and I gets an error 'Invalid token'. I tried by disabling the template still I received the same error.

12 years 3 months ago
Licenses:

Hi, Alexander.

I can't login to your backend: prntscr.com/43ktxd
And dev site don't work: prntscr.com/43ku2g

Without backend access I can't properly debug your issue. Please, try to fix it first.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:
JomSocial Expired

Please check the dev site. The url was incorrect. I corrected the link .
Dev site has jomsocial(3.0.2 Pro ) .

12 years 3 months ago
Licenses:

Hi, Alexander.

Your both sites are using JomSocial 3.0.2: prntscr.com/44svra
This is outdated and unsupported version of JomSocial.
In order to receive support, please, upgrade to latest version: JomSocial 3.2.1

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:
JomSocial Expired

I have updated jomsocial to its latest version (3.2.1) on dev site. Still the problem remains the same. I am not able to register from frontend.

12 years 3 months ago
Licenses:

Hi, Alexander.

Ok, I was able to replicate it on your site: prntscr.com/44u88d
I suspect that this sis caused by 3rd party extension... but let developer to take a look too.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:

Hi Alexander,

I can not access your FTP, always time out.
Seem my IP blocked at your server. My IP: 223.164.81.72

could please make sure it.

Regards,
Albert

12 years 3 months ago
Licenses:
JomSocial Expired

I have added port and folder path in the access details.These are dev server details. Please check and let me know now if you are able to connect to Ftp.

12 years 3 months ago
Licenses:

Hi Alexander,

sorry, still can not:

Command:	open "[email protected]" 2022
Error:	Connection timed out
Error:	Could not connect to server

Regards,
Albert

12 years 3 months ago
Licenses:
JomSocial Expired

use this command-
ssh This email address is being protected from spambots. You need JavaScript enabled to view it. -p 2022

12 years 3 months ago
Licenses:

Hi Alexander,

still can not:


seem my IP blocked by your server firewall
My IP: 223.164.81.72

could you please make sure it again?

Regards,
Albert

Attachments:
12 years 3 months ago
Licenses:
JomSocial Expired

I am not getting why you are not able to connect to server.I tried from another system as well and i was able to connect. There is nothing configured for blocking a particular IP.
Please try the command once again using terminal-> ssh -p 2022 This email address is being protected from spambots. You need JavaScript enabled to view it.

12 years 3 months ago
Licenses:

Hi Alexander,

could you please check the joomla users table. dump it to files and send it to me. what the biggest id at that users table?
the problem because the user failed to save at joomla table.

Regards,
Albert

12 years 3 months ago
Licenses:
JomSocial Expired

The user is getting saved in database...but the process of registration is not getting completed. It is not sending the activation link in mail and after registering it is giving me invalid token error.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved