Hi Alexander,

because i cant access your SFTP. cloud you please make Akeeba backup and put it at under /images folder. so I can download it without timeout problem.

I will make local copy and debugging your site from local copy.

Regards,
Albert

Hi ,

Could you please check using admin panel , to give akeeba backup would be bit difficult for me.
I went through many forum and as per their reply it is 3rd party plugin which is causing this issue...
but I m not sure which plugin is causing this error.

Hi Alexander,

seem you issue same like this:
www.jomsocial.com/forum/technical-issues...-registeration#95826

please check it users table. if the issue same liek that, your site must be hacked. I can't make akeeba backup, you need to re-install the akeeba backup. because always error.

Regards,
Albert

I checked that.The issue is not similar...site is not hacked...and user table contains userid in correct sequence...

Hi Alexander,

first I need the Akeeba backup can running. Because rightnow can't make any backup. got this error:

AEAbstractArchiver:: Installer package /mnt/data/vhosts/casite-568430.cloudaccess.net/httpdocs-3.45/administrator/components/com_akeeba/assets/installers/abi.jpa does not exist!

I am trying to upload backup of local site ,but it is not allowing me to do so. how to upload akeeba backup?

Hi Alexander,

please try to re-install Akeeba Backup from joomla extention manager. just replace it (no need uninstall anythings).
after that try to make backup files.
Or if you want upload the backup of local site, you can put it under /images folder by using FTP. and let me know the file name and I will download it. under images folder will make me easy to downlaod it without any time out issue.

Regards,
Albert

Hi,

I did the same.I have uploaded backup file in images folder "site-localhost-20140804-101451.jpa". Please check and let me know if you are able to download it or not?

Hi Alexander,

downloading now. please give time for debugging this issue

Regards,
Albert

Hi Albertus,

Good to know that you finally was able to download the backup. yes you can take the time to debug the issue.

Hi Alexander,

the problem not with Jomsocial but with your Joomla it self. Jomsocial using Joomla standart to create new user.
please try to add new user from Joomla /index.php?option=com_users&view=registration

the error message said:
Registration failed: User not Super Administrator

it must something wrong with any 3rd party. because if you compare the user permission (joomla backend - configuration - permission) with default joomla installation will lot different.

I suggest you to disable any 3rd party related with user permission.

Regards,
Albert

Hi Albertus,

I think same as you, any third party is affecting registration. I went through site but could not find that out. Can you please check it ?

Can firewall be responsible ?

Hi,

Regisration process end up on this URL

index.php?option=com_community&view=register&task=registerProfile&profileType=0&Itemid=104

Hi Alexander,

I found the problem. that because registered group have super user parent.
please make registered group parent as public.