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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

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12 years 3 months ago
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JomSocial Active iSEO Active Socialize Active

Hi! This is the firewall that needs to be active. But after upgrading to JS 3.2.0.7 the issue is gone and everything seems to work fine. Thank you for your help!

Alex

12 years 3 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

Oh I see, thank you for you verification..

have a nice day!
thank you

12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

After upgrading from 3.2.0.x to 3.2.1.4 the old issues are back - and I am really frustrated!

1. No thumbnails for URL fetching
2. No input field for new announcements and diskussions





This is really urgent because it is a productive site. Please give me a hand!
All server requirements are given and it worked until I upgraded...

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12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
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Hi Alex,

I still cant access your site, i get this error :

403
Error: 403
You've got to ask yourself one question: Do I feel lucky?

12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Sorry - this was the firewall. Should work now!

12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

1. have you installed the curl library?
2. this issue caused by your template, when I change to anotehr tempate the editor is working fine, but I changed the editor to tinyMCE and everything is working fine

thank you

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12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

cURL support => enabled
cURL Information => 7.19.7

the thumbnail generation worked fine until I updated - no server settings have changed.

12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

I think your curl version is not supported wit our latest code, please you try to update it to curl version 7.28.1

thank you

12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

I´m really sorry, but this can not be the solution. My CURL-Version is the latest stable version available in the CentOS-Distribution. Is this (or Redhat, which is the same) something you do not support?
You check so much before installing and everything has its green hook. But in the meantime I can not trust any update from you without testing it on a mirrored system before. And it is the same issue on another system with fresh installation, too.
The next thing is, you ask questions that you can anser yourself by logging in -> system information. Why else do you ask for access information?
This is really disappointing. Sorry!

12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

Is that ok if I re-install / override your jomsocial with the newest code? to making sure the files already updated properly.

thank you!

12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Yes ouf course - but unistalling and reinstalling - and upgrading with the iJoomla component was the first thing I did. Feel free but please take care that all discussions etc. keep save. A daily backup runs reach night.

12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Are you still there?
After trying out really everything I completely reinstalled JomSocial to a brand new J3.3.3 installation - and the issue still exists!
The good thing is, that now I have a upgraded and working Joomla-3-Website...
But please give me a hand in getting this thumbnail thing working again!

12 years 1 month ago
Licenses:

Hi Alexander,

please set open basedir at your php configuration to none. it will make problem when jomsocial want fetching some external source.



Regards,
Albert

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12 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Done! Thank you for you hint. But this did not change anything. Still no thumbnails at RUL fetching.

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