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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

No Announcements and URL-Thumbnails in Groups any more

12 years 5 months ago
  • Chris's Avatar
  • Chris
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Yup...I was wrong once again ^^ I uploaded the file again, and it seems to be fixed.

12 years 5 months ago
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I agree - tested the URL fetching in groups, private groups and events and now it works. The only thing is, not every website seems to provide images for the thumbnails, even if there are images on the fetched websites. But this is more a problem of the website owners.

12 years 5 months ago
  • Chris's Avatar
  • Chris
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Awesome, then let me mark this thread as solved :)

12 years 5 months ago
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Yes, please!
Let´s take a beer tonight for this big piece of work!

Cheers!

12 years 4 months ago
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After update to 3.2.0.6 all changes are gone and I can not post a message from the board (home and group sites)!
When I enter a Link everything looks fine - including thumbnail. But when I post it, nothing happens and the board looks like before - just like I did not to anything at all. This is the same with simple text posts all over the community.
I used iJoomla to update, then I uninstalled and reinstalled ... the result was always the same!
This is a productive site and I don´t know how to handle that - I had to restore a previous backup to get it work again - all things between are lost ;-(

12 years 4 months ago
  • Paul's Avatar
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Hi Alexander,

Both the profile and groups stream thumbnail posting issues have been fixed in 3.2.06 so it looks like there must be something local on your site we will need to look at.

I noticed that admin requires htaccess and i cant see any details for it. I will assign this to our support person Michal to look at but we will need 3.2.06 installed or a test site where we can see the fault in real time. Please update the details or let us know the details of a test site

12 years 4 months ago
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Okay - let´s give it a try! Your access is active again and 3.2.0.6 is installed!

12 years 4 months ago
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Hi, Alexander.

I checked site and in error console is displayed 500 error after posting attempt. prntscr.com/3xy2rg
So we'll need server error log to check if it contains any details of this error.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
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I uploaded the error log to the domains root, called error-log

12 years 3 months ago
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Hi, Alexander.

Error log doesn't contain any valuable information... but in console still can see that request is closed by server... and 500 error... but no trace of that error in log...
We'll need a developer here.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
12 years 3 months ago
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I gave you a admin access to the webservers backend and a email adress of the hosters support - they answer usually within 15 minutes!
The FTP-Access is changed t the servers root, not the domain root any more, so you have full access to its directories.
In the servers root you find the "logs.zip" file with all logs the server gives to me.
I really must get this site work because it is a productive site.

Thank you!

Alex

12 years 3 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

I tried to debug this issue, but when I tried to access your jomsocial page www.b4netzwerk.de/index.php?option=com_community I get 403 error not found.

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12 years 3 months ago
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Hi! This should have been a security thing - I temporarily deactivated the web firewall so please give it a second try! Thanks! Alex

12 years 3 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Alex,

I just tried again and the result is still same error 403

thank you

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