Yesterday, our
www.blabber.buzz
has gone live and it worked perfectly for nearly 5-6 hours and after that jom-social broke off. It broke around 1:30 PM and it was fixed at around 8:40 PM (Maryland time). It got fixed automatically.
Error message which appeared during that time was : 0 - Call to undefined method Joomla\Registry\Registry::getInt()
I am sharing here screenshot also.
Please let me know reason behind this and how we can resolve this issue ?
Thank you for contacting us.
That's only the half of teh error notice. It shoudl specify in which file it happen.
Please, send me the printscreen you've mentioned.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
1. Edit your first post.
2. Click switch below main text field:
prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP:
prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
I still need to know that page URL so to know where to look at.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Apparently issue that occured is related with this post:
prntscr.com/hb7chf
And it's generated by third praty comment plugin.
It may be that it uses outdated JRegistry::getvalue() that was removed in Joomla 3.x (it should use JRegistry::get() )
But I can't sey that on 100% as issue do not appear now...
Next time when you encounter it - try to remove related post from stream.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
We encounter same issue in the morning and had realized that when people write on their profile page, this issue occurs. Today, two people wrote on their profile page and site totally got broken after that. Once I archived those two stream activities, jom-social section come up properly.
Please check screenshot indicating my points.
But if you removed them... I can't see the issue to investigate.
I know that this is your live site... so maybe you could create a copy where the issue will be present?
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Thank you. I was able to identify the source of the issue.
It comes from 3rd party plugin: plugins/community/ccomment/ccomment.php
prntscr.com/hbnwji
Please, contact with Compojoom (plugin authors) and report this issue to them as it's not caused by JomSocial.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
