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Haven't gotten support

2 years 10 months ago
  • Scott's Avatar
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  • Scott
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I think my ticket may have been overlooked since it's in a section with little activity, but it's been a few days now and I still haven't received a response. Will someone please address the ticket here: .
Thank you!

2 years 10 months ago

HI, Scott.

Thank you for contacting us.
Your ticket was overlooked as... you answered to your initial post.
By doing that you removed it from "No answers" section so I didn't saw it.
Next time, please, if you want to add something - just edit your initial post and wait our answer. Do not post twice in a row :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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