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Haven't gotten support

2 years 10 months ago
  • Scott's Avatar
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  • Scott
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  • Posts: 30
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I think my ticket may have been overlooked since it's in a section with little activity, but it's been a few days now and I still haven't received a response. Will someone please address the ticket here: www.jomsocial.com/forum/groups/38287-can...-a-user-from-a-group .
Thank you!

2 years 10 months ago
Licenses:

HI, Scott.

Thank you for contacting us.
Your ticket was overlooked as... you answered to your initial post.
By doing that you removed it from "No answers" section so I didn't saw it.
Next time, please, if you want to add something - just edit your initial post and wait our answer. Do not post twice in a row :)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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