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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

js compress

6 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

when i turn on JS optimization in the template it makes the status update bar disappear in the frontend.why.

6 years 5 months ago
Licenses:

HI.

Thank you for contacting us.
Compression used by T3 is too harsh for our scripts. They are minified already and additional compression and merge them in one file cause to damage the script. We do not recommend to use js compression on JomSocial scripts.

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6 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

the problem is my web page loading speed and size. what can i do to reduce the size because i cant tell what is making it so large

6 years 5 months ago
Licenses:

HI.

That's a huge topic - site optimization.
There are many techniques like leverage browser caching, using speed up plugins, using gzip, removing bloatware, template structure optimization.
Rather do not use Joomla! caching as this will only cause additional issues.
Please, read web resources how to deal with that. Unfortunately our Technical Support could provide only minimal help in issues like that.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
Licenses:
JomSocial Active GURU Expired Publisher Expired AdAgency Expired iSEO Active

Michał wrote: HI.
Rather do not use Joomla! caching as this will only cause additional issues.

Cześć Michal, I am rather curious, can you elaborate this. Did you mean dont use joomla cache at all or only on JS pages and why do you suggest this.

Dziękuję Michal! :)

6 years 5 months ago
Licenses:
JomSocial Active

Found this:
www.jomsocial.com/forum/modules-plugins-...ow-to-disable#181632

6 years 5 months ago
Licenses:

HI.

You can't control Joomla! caching on what pages it's used.
Caching saves site files into cache and loads them when site is displayed.
Saved files may be outdated so your changed content may come with delay.
This also do not work with asynchronous scripts.
Also with sessions.
Many times enabled caching was cause of sessions issues. The one linked by Vladimir is just one of the examples.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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