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Notification popup links not opening

7 years 9 months ago
Licenses:
JomSocial Active

Hi,
An issue has just begun when popup for notifications is opened in google chrome on desktop. The links are just not opening, it works fine on safari. I've cleared my cache and still exists. Has anyone else experienced this?

Weirdly it seems to coincide with a different issue, when posting a youtube video within a user's stream (tried several times), the youtube video is linked but will not open, plus will not open when other users try to open the video. However posting the same video from youtube as a profile video works fine.

Unsure if these things are related but both seem to have occurred at the same time.

Any thoughts?

Regards
Stephen

I have provided login details below. To replicate youtube video issue see below.

7 years 9 months ago
Licenses:

Hi, Stephen.

Thank you for contacting us.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
Licenses:
JomSocial Active

Hi Michal,
Thanks for very quick reply.
I've updated ticket with admin details, FTP etc.
Regards
Stephen

7 years 9 months ago
Licenses:
JomSocial Active

The popup links not opening seems to be browser specific on my MacBook, I've tried it on other browsers and it's fine. I've restarted my Mac and the notifications are working again.
The issue with the posting of youtube videos in streams is still present irrelevant of browser, they post ok but the embedded player not working.
Stephen

7 years 9 months ago
Licenses:

Hi, Stephen.

Please, try to upgrade to JomSocial 4.3.5 (you have 4.33).
Clear browser and Joomla! cache.
If that won't work, switch your template to Protostar and check again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
Licenses:
JomSocial Active

Hi Michal,
I've upgraded to JomSocial 4.3.5, cleared cache in browser, I don't have caching switched on in Joomla at present.
The issue is still present, interestingly when opening the page with the youtube video on my iPhone, the page prompts me to open a 'pop up'. See attached.
I cannot see this being related to a theme as this (I think) has only recently started happening. I've never ever had my site asking to open a pop-up.

I meant to add that when clicking the play button on the iPhone, it tries to open another page. When it does open it's a null page "about:blank"
Regards
Stephen

Attachments:
7 years 9 months ago
Licenses:
JomSocial Active

Also, the issue occurs when replying to an existing stream thread, not when posting new stream item with youtube video.

7 years 9 months ago
Licenses:

HI, Stephen.

I assign developer to investigate this issue further.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This issue is caused by browser itself, you need to set it and allow popup on any URL, please read here kb.wisc.edu/helpdesk/page.php?id=40874

thank you!

7 years 9 months ago
Licenses:
JomSocial Active

Hi Dimas,
It's not caused by browser issues. Please do not insult my intelligence!
This is a new issue that only occurs when replying to an existing thread, when creating a new thread and posting a youtube video works fine.
Kindly explore the issue further.
Regards
Stephen

7 years 9 months ago
Licenses:

HI, Stephen.

Tested this again and this time video plays without any issues:
prntscr.com/fzysyi
prntscr.com/fzyt9f

I posted video on main activity stream. Also when posting on profile stream: prntscr.com/fzyu17

Could you check again... and if you can play videos I posted?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
Licenses:

HI, Stephen.

To replicate the issue:

1. Post a video on main activity stream (it may be also a text post)
2. Comment it with video URL
3. Video will be posted with embedly
4. Try to play it

Result:

It can't be played and player reports an issue.

Expected result:

Video plays.

This is not browser related issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 9 months ago
Licenses:
JomSocial Active

Hi,
Can you please let me know how getting on with my issue?
Regards
Stephen

7 years 9 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Stephen,

I changed the player type to media element, and I able to play now



we have bug when use native player, we will fix this on next release.

thank you!

Attachments:
Moderators: Piotr Garasiński
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