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problem register steps, after back to Previous step

10 years 4 weeks ago
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hi
in step register, after user next to avatar upload, after loaded page avatar upload, back to Previous page, and next again, display white page, not display any content
please follow step by step :
1- click on register
2-fill all register field and click on next
3- fill all register field (by jomsocial), and click on register button (for next step)
4- display page : upload avatar
NOTE : May user want to back to register page , and fill fields again (for correct Register)
5- in page upload avatar ---> click on back in your browser (back to Previous page)
6- display register page (display fields by jomsocial)
7- fill again all fields (by jomsocial), and click on register, for go to next step
8- after click on register, display white page, and do not display ---->> (upload avatar page)
i think this a problem , when first click on register, in database created user A
and if back to Previous page and again click on register display white page , because user A, is created (in member list displayed)
Is there a way for fix problem?

10 years 4 weeks ago
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Hi, Davood.

Thank you for contacting us.
Please, read this answer: www.jomsocial.com/forum/profile-universa...rror?start=14#166577


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10 years 4 weeks ago
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please read this topic (information misc)
please see my video from my problem
i see and read www.jomsocial.com/forum/profile-universa...rror?start=14#166577
my problem is different
thank you

10 years 4 weeks ago
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Hi, Davood.

Your issue is the same - you do a step back while you in registration process.
This won't work - as Dimas explained - as you get wrong session key.
Registration process starts a session - each session has own key.
If you interrupt registration process that session is started over.
If you interrupt registration process you need to start over.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: davood
10 years 4 weeks ago
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Hi
Thank you
you see my video ?
this in video , displayed white page when back step (from upload avatar page to register page), and again click on register display white page and not loading any content (not show error , not show content, not show anything , JUST show white page)
white page for users is Confusing
users they do not know , what is session, what is key or etc , they ONLY see just white page (without any error), and they do not know that user own , is created
as a result ---> users , thinks this site is have a big bug , and left the site (this is bad)
for avoid this problem , should display error , in register page or upload avatar page to users , for help to users, that users What to do
They need to know this user created or not created
if created , login to site
if not created , register again in site
A simple solution : when user , in upload avatar page , want to back step, and when click on back in any browser , do not backing
and display in top page massage : you can not back to step, you should end to finish register (for edit profile, you can do after finish in your profile)
if display white page users will to Confused.
please speak with your team jomsocial that in the future good fixing
What is your opinion about display white page ? what should we do For avoid this problem?

10 years 3 weeks ago
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HI, Davood.

I'm sorry but I didn't saw any video.
There is no link to video in Misc info.
Please, provide me the video URL so I could see it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: davood
10 years 3 weeks ago
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please read first topic misc information
i insert in first topic
and
i insert in las topic (last my answer)

10 years 3 weeks ago
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Hi, Davood.

Video can't be played as file is corrupted: snag.gy/Eio5d8.jpg


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: davood
10 years 3 weeks ago
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i am sorry
you should first download this video
after download , play video
not play in online

10 years 3 weeks ago
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Hi, Davood.

This is exactly what I'm trying to explain - when you do step back you'll interrupt registration session.
This if you reload page it will result with error and as you don't have error reporting enabled (or set to default, no error is displayed).
You can't interrupt registration process as session security tokens won't match.

Second issue that you showed in screencapture - user created after few steps. This is correct and default behavior. User is created right after profile fields are filled. Avatar upload... won't stop that process.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: davood
10 years 3 weeks ago
  • davood's Avatar
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Thank you
No way for display error Instead of display white page ?
for example display error (if again click on register) : you can not register agian or Something like this. (withour enable reporting, similar to display error , when username or password not matching)
or
user in step avatar upload page, can not back to step, for example if click on back, reload page : avatar upload , and say to users, you can not back to step , please continue this step.

if display white page to users, user dont know that own user is created or not created
for users is Confusing.
no way for not display white page , and say to users , that (your user is created) Instead of display white page?
no way?

i did test in your community : jomsocial.com/community
after back step from avatar upload to register page and click on register again , display error 500 : Registration failed. Missing user object.
but this error not display for my site

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10 years 3 weeks ago
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HI, Davood.

Error displaying is server related - in our case it displays 500. In your case it's blank page... actually it's not blank, error is just not displayed this it's blank.

NO, we can't prevent that user will click back button in browser. There is no way to block browser features.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: davood
10 years 3 weeks ago
  • davood's Avatar
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Hi
Thanks
in you site display error= 500 and display error : Registration failed. Missing user object.
if display ---> Registration failed. ---> user see , ---> Registration failed
so user thinks , own user is not created . I am right?
you say , when click on register button, created user --->all right
if back step, and click again on register, new session is different with old session
i think this is a bug
because register jomsocial had conflict with register joomla
both good working and good match users
because if click on register button ---> create user by joomla
but Registration is not finished
and if step back, session is expired (while user is created)
and display error 500 = > Registration failed. Missing user object. ==> user A thinks not create user A still
i thinks should display good error when step back, and remove error 500 and good display error
that users when see error , Understand that user A is created and can login to site
or
when user click on avatar or skip step from avatar,, user A be created
NOTE : this is one method and required Is to reviews


this issue very very I'm confused
and i am very sad
because facebook, phpfox,social engine, or any social network softwar no havent this issue and users very easy can be registered
In your opinion , really need to I sad? or i carefree this issue?
in the future maybe register method is changed ?
I hope you understand me.
thank you.

10 years 3 weeks ago
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Hi,

This is default behavior on our system, you cant click back after you finish the steps on jomsocial registration or it will be broken..if your users wanna change the profile data you can tell to them to edit profile on "edit profile" page after you activate you account.

thank you

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