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Edit Profile page is not loading properly.

10 years 2 months ago
Licenses:
JomSocial Active

EDIT: Domain has been transferred and credentials updated.

I have an issue where the Edit Profile/Edit Details pages are not displaying properly. The issue has something to do with the joms library not being loaded properly as seen in the screenshots below. I am just having troubles tracking down exactly what is going on. Please let me know if you need any more information.






Attachments:
10 years 2 months ago
Licenses:

Hi, Ryan.

You'll need to post a domain change request here: www.jomsocial.com/forum/billing-issues
As for now I still can see that your only supported domain is: pppbend.com.
So your domain need to be changed before I proceed.

Unfortunately Billing Department will be open at Monday - I'm sorry...

After your request will be accepted, please, edit your first post here and provide us working site credentials.
Then update thread - make sure that it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
Licenses:
JomSocial Active

Domain has been transferred and credentials updated.

10 years 2 months ago
Licenses:

Hi, Ryan.

Please, read this post: www.jomsocial.com/forum/profile-universa...-edit-profile#116236

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ryan Comingdeer
10 years 2 months ago
Licenses:
JomSocial Active

Thank you! This indeed is the solution.

Moderators: Piotr Garasiński
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