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Updating without a licence?

7 years 5 months ago
Licenses:
JomSocial Active

Our company took over the management of a Joomla site from a developer that is no longer contactable. We're having a problem with JomSocial that is outlined here: www.jomsocial.com/forum/profile-universa...licking-edit-profile , but that solution doesn't work for us. My feeling is that we need to update JomSocial to the latest version (we're running 4.2.5 right now), but as we didn't purchase the product originally, we can't just get hold of an update easily.

What's the best course of action? Also, do you think updating will solve the problem described above?

Regards

Jason

7 years 5 months ago
Licenses:

HI, Jason.

Thank you for contacting us.
Yes, upgrading JomSocial to 4.5 will solve the issue :)
Probably developer purchased the license on his own account and didn't passed it to the principal.
That's happens very often - a bad practice :/
In this case - please, provide me your site domain name, I'll check if license is active or not.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jason Harper
7 years 5 months ago
Licenses:
JomSocial Active

Hi Michael,

Thanks for your help. The site is available here: intranet.westvicphn.com.au.

Regards

Jason

7 years 5 months ago
Licenses:

Hi, Jason.

Yes, such a domain is in our records. License expired: 05-10-2017 03:58:20 PM
Please, contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. - I'll issue a discount coupon for you, so you could purchase new license in renewal price ($99 instead $149) ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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