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site very slow when chat is on

9 years 1 month ago
  • gustavo's Avatar
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The site is very slow when i turn the chat on

i have some old messages that are still there

also i found out that a table was missing chat_reply, i created but site very slow still. hope you can help. thanks

9 years 1 month ago
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Hi,

Would you mind provide me phpmyadmin access, please? i need to check the indexes from chat tables.

thank you!

9 years 1 month ago
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yes of course,

i deleted all the messages to see if that works, but it kept the same thanks

9 years 1 month ago
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Hi,

I already update your database, by added some indexes, the speed should be faster than before now.

thank you!

9 years 1 month ago
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Hi, Dimas

Still the same. very slow.

9 years 1 month ago
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Hi Dimas

I think i found what was doing this

at the backend / global configuration / system i was using at session handler php, i changed to database and speed is ok, but now what happens is that a little window is kind of loading but never ends... that happens in 4.4.4 in 4.4.3 its ok

9 years 1 month ago
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Hi,

but now what happens is that a little window is kind of loading but never ends...

what is it? please explain more..

thank you!

9 years 1 month ago
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9 years 1 month ago
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oh that is bug, I will let you know once this issue fixed

9 years 1 month ago
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thanks

i notice messages are going blank... can you check it please?

9 years 1 month ago
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Hi gustavo,

Please provide me the backend access.

thank you!

9 years 1 month ago
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yes of course

9 years 1 month ago
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Hi,

I just tested this and works fine..


Maybe this issue caused by chat config was disabled, I already enable it back now.

thank you!

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9 years 1 month ago
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the chat is working but is going blank the email, i sent you a message and is going to arrive empty, also you can se that in the admin section.

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