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9 years 3 months ago
Licenses:
JomSocial Expired

I buy
In 2013 your component. Has expired.
Is there a promocode for me?
Regards Giuseppe PUnzi

9 years 3 months ago
Licenses:

Hi, Giuseppe.

Thank you for contacting us.
Yes, please, check our blog: www.jomsocial.com/blog/summer-holidays-t...d-jomsocial-packages

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Giuseppe Punzi
9 years 3 months ago
Licenses:
JomSocial Expired

The promocode not work to buy the basico component.
Regards Giuseppe.

9 years 3 months ago
Licenses:

HI, Giuseppe.

Oh, sorry, they actually expired indeed.
But while you renew you'll get -33% discount (already included in renewal fee).

1. Log in to jomsocial.com.
2. Browse to www.jomsocial.com/my-account
3. Choose product to renew
4. Click blue RENEW button at right
5. You'll be redirected to shopping cart
6. Choose renewal plan (by default 12 months is set, if you want 6 months - click on dropdown).
7. Set payment option
8. Click proceed.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Giuseppe Punzi
9 years 3 months ago
Licenses:
JomSocial Expired

Attachments:
9 years 3 months ago
Licenses:

Hi, Giuseppe.

I already admitted that it expired. But mentioned a RENEWAL of your existing license, so you get -33% included in renewal fee.
Please, follow steps I provided above.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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