The upgrade option is available for old customer? Order reference # : 61980374

Hi Raymond,

yes it is and you receive many bonuses as well www.jomsocial.com/blog/js4-0

What is the price current i m holding a professional version.

Also what is the procedure for the upgrade. I dont see any option on my login

Hi Raymond,

login using the existing account then navigate to "my Account" page (top right) then next to your expired license there is the option to renew

Can you help to check. Option its not available

Hi Raymond,

have you purchased Jomsocial before? if you haven't then you will not see the renew option if you have not owned a version of Jomsocial then you have to purchase a new license

My order ref was attached on my first post

Order reference # : 61980374

May I know how could i check or get assistant from?

Hi Raymond,

I am very sorry for the delay regarding this i have found your account but i am having trouble locating that order number. I will need to pass this to our billing support team so they can look up and find that order. They will reply to you shortly

Hi Raymond,

The order was from 2011 and it was stored on our old store. I just restore it and you could renew the expired license from here:
www.jomsocial.com/component/digistore/licenses

Best regards,