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video uploading issue: file is not supported

6 years 10 months ago
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JomSocial Active Socialize Active

after upgrading to joomla 3.7.2 and update the php tp 7.1 . I face problem when I upload video files . I receive the message that the file is not supported. However the file extension is listed in media supported files.

please help!

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6 years 10 months ago
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HI.

Thank you for contacting us and reporting this issue.
I'm sorry but I was unable to replicate it.
I've tried to upload two files WMV and AVI. Both ware uploaded without any issues.
I left them on your activity stream so you can see them.

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6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

I guess the problem with big size files . I have tried with 59 M.B file WMV. and receive the same issue "file is not supported". Please see attached file

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6 years 10 months ago
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HI.

It seems that your server doesn't meet our system requirements: documentation.jomsocial.com/wiki/JomSoci..._System_Requirements

prntscr.com/fify20

Please, contact with your hosting provider and ask if you could upgrade.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

sorry! My server matched the Jomsocial required (see attached screenshoot). I tried to shift to PHP 5.6 the video seems to be uploaded without problem (it shows message that my video is being processed) but when I call ( www.bzoor.com/index.php?option=com_community&task=cron ) it showed me

messages><message>No videos pending for conversion.</message><message>No temporary videos to delete.</message><message>5 files transferred.</message><message>5 video file(s) transferred</message><message>5 avatar file(s) transferred.</message><message>2 cover file(s) transferred.</message><message>5 avatar file(s) transferred.</message><message>5 cover file(s) transferred.</message><message>No avatars or cover of events needed to be transferred</message><message>Removed Pending Invitation for Past Event</message><message>5 files transferred. to s3</message></messages>

but no video published. on the other hand when I shift to php 7.1 the same video file is not uploaded and the same error message "file not supported shows up.

I am confiused now. It was working with php56 but not working anymore. and also by php7.1 seems problem to not uploaded. I attached here also the configuration with s3 amazon. probably you van check if is configured correctly. I created also new secret key and access key for the backage. I just recently updated this information in which dissappeared after upgrading to last jomsocial version.

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6 years 10 months ago
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HI.

I can run JomSocial troubleshooting due to error: DirectoryIterator::__construct(/home/bahaa0/public_html/bahaaeldin/567): failed to open dir: Permission denied
But when I check Joomla! PHP info I get what I showed you in previous printscreen.
Could you upload this file somewhere so I could download it and try myself?
Please, set PHP 5.6.

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- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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- Make sure to setup JomSocial Cron Job
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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

here is the video
s3.amazonaws.com/ttcstudents/video+manua...oad/tea+bag+fire.wmv

I have set php5.6.

6 years 10 months ago
Licenses:

Hi, Ismail.

Your region in Amazon AWS configuration in JomSocial is wrong.
Please, provide correct region name: docs.aws.amazon.com/general/latest/gr/rande.html

Conversion result is wrong as path is wrong generated:
0 - Output media files url could not be parsed

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

Please find attached screenshots. I have corrected the region.

Cron job works well if you refresh the browser. Once I upload video it moves to appending video and when I run cron job it disaapear from appending list but also not published.

Attachments:
6 years 10 months ago
Licenses:

Hi, Ismail.

Your region is still wrong. Please, take a look: docs.aws.amazon.com/general/latest/gr/rande.html#s3_region
There is no "US Standard" region... there is e.g: us-east-2.
There can't be space in region name.
Please, use right region name as this is part of your source URL.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

It is as you mentioned the problem has lots to do with region field . Thank you very much. I reached to the fact that leaving region field empty has solved the problem . now video uploaded like magic without a problem.

I still have only one issue left here. why I am still facing a problem with php7.1. always the message of " file is not supported is showing up. running joomla 3.7.2 as you know is always recommended with php7.1

6 years 10 months ago
Licenses:

HI.

I'll ask developer to take a look.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
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Hi,

This issue usually caused by big size video issue, please you try increase this php setting

max_execution_time better set to 3000
post_max_size
upload_max_filesize

if this issue still happens, would you mind provide me the FTP access, please?

thank you!

6 years 10 months ago
Licenses:
JomSocial Active Socialize Active

Hi
I have increased all of these parameters but the problem remains still (find the attachment )

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Moderators: Piotr Garasiński
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