ISSUE SUMMARY:
Some video files give the error: This video file type is not supported:

Hi there thanks for all the help so far with getting zencoder and amazon working together!
I now have another problem. Users have reported to me that they cannot upload video files, mainly AVI ones. I have had mixed success in testing but some files give the error and others not.
The files I have been testing with all have the .avi extention.. it seems that they never reach zencoder. any idea why certain files can upload and others can't?
Thanks!

Hi, Gavin.

Just tested your site with avi video.
It was uploaded, converted and moved to Amazon successfully.
It was a small file so maybe issue is related with file size?
Could you check with small and bigger files?
Also if file fails to be uploaded, please, upload it somewhere and provide us access to it.
I'll test it from my end.

Hiya thanks, it seems you might be right about the size. I just uploaded a music video to the site but I had the error message. A smaller avi seemed good. I'm uploading a video to my FTP where you should see it in the main folder of my FTP. Please allow a 4-5 mins to complete uploading =)

I can confirm the avi file has finished uploading and is in the root of my ftp =)

HI, Gavin

I confirm issue with 47 MB avi file upload.
I assign developer to this thread.

Okay thanks =)

Would this be a code bug with jomsocial or something else I could look at?

Hi,

can you try inscrase these php libraries on your php configuratoin, please?
max_execution_time
max_input_time
memory_limit
post_max_size
upload_max_filesize

make sure same with the recommended value, or maybe set ie bigger than our recommendation

Hi there, I think all is correct. You can check with the configuration file in php folder on ftp :)

max_execution_time = 9000; Maximum execution time of each script, in seconds.
max_input_time = 9000; Maximum amount of time each script may spend parsing request data.
memory_limit = 4096M; Maximum amount of memory a script may consume.
post_max_size = 4096M; Maximum size of POST data that PHP will accept.
upload_max_filesize = 4096M; Maximum allowed size for uploaded files.

This is my php config at the moment...

Hi,

please login to joomla backend and visit this URL:
yoursitedomain.net/administrator/index.p...m_admin&view=sysinfo

under PHP information:
max_execution_time 30
memory_limit 90M
post_max_size 65M
upload_max_filesize 64M
max_input_time -1

I made a test with AVI and MP4 small size video. it works. the videos transferred to S3.

Regards

Hi, please try now. I was experimenting with php 7 just this moment. I changed back to 5.6
System info once again reads..
max_execution_time 9000 9000
max_file_uploads 20 20
max_input_nesting_level 64 64
max_input_time 9000 9000
max_input_vars 1000 1000
memory_limit 4096M 4096M

Please check with larger avi files.. there is one in my ftp folder if you need to test =)

I just tried with that AVI 47mb, still same error with that same above config...

Just checking in to see if there is anything you guys may have discovered over the past day or so that could be preventing these uploads.... thanks :)