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FFmpeg could not convert videos

10 years 5 months ago
  • Gavin's Avatar
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Awesome, thank you :)

10 years 5 months ago
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Hi,

please make sure the S3 storage region. not sure your bucket using s3+us-west-2 region or else.

Regards

10 years 5 months ago
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Where by am I checking this? In jomsocial or on amazon? Thanks :)
If it helps... jomsocial can upload others such as avatars and group pictures and download them again.. could it be a setting somewhere in zen? Maybe you can take a screenshot ? Thanks!

10 years 5 months ago
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s3+us-west-2 is what it says in my jomsocial region list and in my address bar for by bucket it has console.aws.amazon.com/s3/home?region=us-west-2#......etc

10 years 5 months ago
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in jomsocial I get this error...



0 - Output media files url has an invalid protocol


You may not be able to visit this page because of:
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4.you have no access to this page
5.The requested resource was not found.
6.An error has occurred while processing your request.

Please try one of the following pages:
•Home Page

If difficulties persist, please contact the System Administrator of this site and report the error below.

10 years 5 months ago
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okay I made patch change www.jomsocial.com/forum/photos-videos/32...o-amazon-s3?start=14

When I make change, file uploads to zencoder and gets converted, but cannot upload to amazon s3... in Zencoder and click on failed file on output tab I see this:
There was a problem with this file.

We were unable to successfully upload the file to s3+us-west-2://.....deleted bucket name here...../images/videos/3830/thumbs/BvASvmsP5zp_0000.png Get more information in the documentation.

Since images and other files can upload to S3, I think there is another bug in your zencoder upload??

10 years 4 months ago
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Hi,

could you please give me the access to your S3 and Zencoder.
you can send the access detail to my email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I need to have a look your S3 configuration and Zencoder report detail.

Regards

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10 years 4 months ago
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Yes I can thanks :) please give me a short time to get to my computer:)

10 years 4 months ago
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Just sent email with amazon and zencoder topic =)
Thanks again!

10 years 4 months ago
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Just checking, did it come through to you? =)

10 years 4 months ago
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Just to let you know I played a little more with the settings, but still no luck with them. I have no idea why this won't work =/

10 years 4 months ago
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Hi,

the issue related with your S3 access key. at jomsocial you put AKIAJCBAJ2BAR23HBJZQ as S3 access key. If you have a look at your S3 credentials, that access key has been inactive. that's why zencoder cannot sent the file to S3.

please use active access key, and make sure you have valid "secret key" for active access key.
if you cannot find secret key, you must create new access key again. at S3 portal and put new access + secret key at jomsocial S3 configuration.

Regards

10 years 4 months ago
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Hi there, yes, I did change the key as I was going to experiment some more.
I just made new keys, and still can't upload to amazon...
I also re installed jomsocial to fix files I might have broken. It still doesn't work and gives me the error page again...

I will email the keys now and if they don't work, maybe you can try making a key too?

10 years 4 months ago
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I also just sent ftp in a separate email =)

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