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Cron Job Internal Server Error 500

10 years 9 months ago
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ISSUE SUMMARY: Attempt to run cron job and it does not work.


STEPS TO REPLICATE:
1. Go to /index.php?option=com_community&task=cron
2.
3
4
5
RESULT: Error appears and no files are transferred.
EXPECTED RESULT: Files are transferred with successful processing on cron task.
BROWSER: Chrome

I just noticed recently that the cron was no longer working correctly, as it had been fine in the past.

I will appreciate any and all assistance.

Blessings,
Steven Dunn

10 years 9 months ago
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Hi, Steven.

I'm sorry but I can't access your site backend due to additional htaccess protection.... you didn't provided us htaccess credentials.
Please, edit your first post and add them to credential box (below main text field).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
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Michal,

My apologies, I forgot about the htaccess protection. I have updated the login information.

Blessings,
Steven Dunn

10 years 9 months ago
Licenses:

HI, Steven.

I confirm your issue. Please, contact with your hosting provider and ask them for server error log.
I guess that inside error log we may find the clue what is wrong.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Steven's Avatar
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  • Steven
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Licenses:
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Michal,

I appreciate the reply.

I have copied the error log to the location specified, in the 'extra information' section, where we edit our posts.

Thank you and Blessings,
Steven Dunn

10 years 9 months ago
Licenses:

HI, Steven.

I can't access your server via FTP:
Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Steven's Avatar
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  • Steven
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  • Posts: 50
  • Thank you received: 3
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Michal,

I have updated the login information. Via CyberDuck I have successfully connected using FTP-SSL with Port 21 using the login info provided.

Blessings,
Steven

10 years 9 months ago
Licenses:

HI, Steven.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Steven's Avatar
    Topic Author
  • Steven
  • Offline
  • Fresh Boarder
  • Posts: 50
  • Thank you received: 3
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Michal,

I appreciate the update and look forward to a quick resolution. I really need this issue resolved.

Blessings,
Steven

10 years 9 months ago
Licenses:

Hi,

at that error log. all error message related with server, not jomsocial.
please asking your server support about internal server error in more detail.

Regards

10 years 9 months ago
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Albertus,

I appreciate the reply. However, I am having a difficult time understanding your sentence due to the phrasing of the English. Can you re-post your request and exactly what you are looking for in greater detail?

Thank you,
Steven

10 years 9 months ago
Licenses:

Hi,

I need newest Apache error log.
for temporary fix please edit:
/components/com_community/libraries/cron.php at line 63.
remove this code:

$this->_createIndexFile(JPATH_ROOT . '/images');

Regards

10 years 9 months ago
  • Steven's Avatar
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  • Steven
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  • Posts: 50
  • Thank you received: 3
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Albertus,

I appreciate the temp fix. It now appears the cron job can run, however I am having issues with Zencoder too at the moment. I will know for sure after Brightcove support gets back to me if it is all working correctly.

I have also added latest Apache error log to the folder.

Thank you and Blessings,
Steven Dunn

10 years 9 months ago
Licenses:

Hi,

this is complicated issue. and only happening at your site. it must be related with server things.
to tackle this issue, we need to try any possibilities. regarding error log, please try to shutdown ModSecurity.
ModSecurity is an open source web application firewall.

Regards

Moderators: Piotr Garasiński
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