Hi, Andrius.

"my website crashes" what you mean by that? Could you add a printscreen or made a screen cast of thet issue?
For screen cast use: screencast-o-matic.com/

500 - Internal error.
Can not add a screenshot because I have customized error page.

Hi, Andrius.

Please, do a screen cast and send me it on PM.
Or a printscreen.

If you don't want to show printscreens publicly - send them using PM.

PMed as requested. Please check.

brgds
andrius

I've tried to PM you a link to screenshot, but getting undefined error message.
I have added a link to the error screenshot in other information in the first comment of this topic. Please check

Hi, Andrius.

I just realized that your supported domain is: domain1
But you request support for: domain2... and this should be a dev site.

Please, explain.

First of all, please remove any mentioning of my websites from public view!
And regarding your question, please elaborate on it.

brgds
andrius

Hi Andrius,

What Michal was referring to was your supported domain is a site that appears to be offline or no site exists at that URL The site you are saying is your development domain is a site that appears to have live traffic and i can see posts within the last 3 hours from active users. This looks like a live active site to me. For us to proceed with any further support the following needs to happen.

1. You need to tell us the domain you will require support on. This domain will then become your supported domain.
2. A development site will only be used for support purposes if it is a copy of your supported domain. A site that has no relevance or is a different site cannot be used as the development site
3. I also notice that the backlink to Jomsocial has been removed. As part of the support conditions the backlink must be visible on your site to receive support from us, alternatively you can upgrade to the pro license.

To proceed with any further support please advise if you want the current development domain set as your supported domain and restore the backlink as per the support and license conditions

Dear Paul,

Thank you for the clarification.
I've tried before to update support domain, although it's not updatable in my profile.
How can I do it?

Best regards,
Andrius Gricius

Hi, Andrius.

Please, post a support domain change request here: www.jomsocial.com/forum/billing-issues
After your request will be accepted, please, open NEW thread for your video upload issue.
In new thread provide FTP credentials.

This thread is mix of two topics, when - if happens that way - I'll need to pass your case to developer, he'll have to cut through all posts and may get confused. New thread will be focused on your current issue only.

Hi,

Thank you for the info!

Best regards,
andrius

Dear Jomsocial support,

I'm sorry it took so long with update.
Could you please have a look to the issue.

Best regards,
Andrius

Hi, Andrius.

I assign developer to this thread.

Thank you Michal,

Have a nice evening!