Support,

This problem only occurs when the cron job transfers multiple videos simultaneously.

When multiple videos are in queue to be transferred to Zencoder and then Amazon S3 a problem occurs. The videos are being deposited into ever deeper folders, thus making the video inaccessible in JomSocial. Each video transferred after the first is in the next deepest sequence of folders.

Example - videos/videos/972/videos/videos/972...

I believe this to be another bug in need of a resolution.

Thank you,
Steven Dunn

Hi, Steven.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

Also please add FTP and MyPHPadmin credentials.
I assign developer to that thread.

Michal,

The information has been updated.

I greatly appreciate your work on these issues!

Thank you,
Steven Dunn

Hi Steven,

The access for your site is still not working for me, can you verify it again, please?

thank you

Dimas,

I corrected the Joomla login issue. The user account was disabled. It should all be accessible now!

Thank you,
Steven

Hi Steven,

I can't convert any video at your site, I got error message related with video at cron job process. I need to check the files, but I can't logged in to you SFTP or Cpanel. could you please check it again for the access detail?

Regards,
Albert

Albertus,

I am able to convert videos, it requires running the cron job manually at the moment.

I checked the server firewalls and believe your IP may have been banned. Please try again.

Thanks,
Steven

Hi Steven,

My IP is 223.164.81.72 seem still blocked, because I got time out respond.

Regards,
Albert

Albertus,

I have white listed your IP temporarily. Please give it another attempt, it should work now.

Thanks,
Steven

Hi Steven,

I want make sure first, your site domain is saviorco*****.com right?
for cronjob what URL executed? this: yoursite.com/index.php?option=com_community&task=cron ?

I just tried to convert the video, it can't always failed because FFmpeg version 0.6.5, that too low. please upgrade it, at least 2.1

Regards,
Albert

Albertus,

You have the correct domain. However I am not using FFMPEG but instead I'm using Zencoder. I just uploaded another video test video and Zencoder converted it successfully.

I also just noticed that you had a video in queue to be converted. When I just ran the cron it converted your video too but it ran into the issue of ever deeper folders described originally. Thus the video you uploaded can bee seen in JomSocial but cannot be played back.

I am using the following url for the cron job...the one given to me in the backend "mail queue" section.

mysite.com/index.php?option=com_community&task=cron

-Steven

Hi Steven,

you issue has been reported as valid bug. please wait the fixes.

Regards,
Albert

Albertus,

Do you have an ETA on when I can expect a patch to this issue?

Regards,
Steven

Hi Steven,

Today we already release 3.2.1.2 but the fixes for this issue still not there. Our developer still on it.
at least once or twice a month we released a new version.

if the issue has been fixed, I will give a patch for you.

Regards,
Albert