Hello,

kollegekidd.com/dev/index.php/cnv/2452-kumar/video/3702-ss-test

Please click on "Share this" link and click on Facebook. It shows different video thumbnail. It should show same thumbnail of video which is shared.

Hi Parth,

When you share a link on facebook, facebook automatically picks out the thumbnails and text content to be shown with the link once you have posted it. The issue is that sometimes facebook shows old/outdated content which at first looks like an issue with our system. It turns out that this is a known issue with facebook and is very easy to fix.

All you have to do is open the following link and past the URL you are trying to share into the text area. This will refresh facebooks 'cache' and make it so that it pulls the correct photos and content the next time you try to share the link:

developers.facebook.com/tools/debug

Regards,
Albert

Hi Albertus,

Thanks for your reply.

Means on this link developers.facebook.com/tools/debug I need to check my link. But every time its not possible to do this.

When any user try to share and sees wrong thumbnail then he will think that its showing wrong thumbnail which I am thinking now.
So what is the permanent fix for this ?

I think sharing is working on my production site

kollegekidd.com/cnv/kollegekidd/video/40...x-big-faces-prodheno

Can you check "Share this" link here ?

Its having issue on dev site. Share this is picking up different thumbnail.

kollegekidd.com/dev/index.php/cnv/kolleg...3721-ko-say-yes-test

What is permanent fix for this ?

I checked following link on facebook debug

kollegekidd.com/dev/index.php/cnv/kolleg...lly-restored-version

It shows following issue.

Provided og:image is not big enough. Please use an image that's at least 200x200 px. Image ' kollegekidd.com/dev/images/videos/64/thumbs/NuHIikAksNJ.jpg ' will be used instead.

Its giving thumbnail from youtube so how can I change it ?

Hi Parth,

here my share link results:

Sometimes it shows correct thumbnails but sometimes not.

What to do for this ? How can we trust that it will always work ?

Hi Parth,

Sorry for this inconvenience, because this is we can't control it (depend on Facebook it self). I can't give you definite solution.
if you click Facebook share, that part already totally handle by Facebook it self.

We always maintained our code also, please wait our 3.2 version. A lot improvement there.

Regards,
Albert

Hi Albertus,

Thanks for this. Its now working properly. I will check it in new version :)

Thank You

Hi Parth,

If nothing to do with this Topic. you can mark this Topic as resolved. and create new Topic if this issue back again.

Regards,
Albert

Hi Albert,

Yes, will do. Thank you for your help.

Hi,

This video was working fine, was showing proper thumbnail but now its showing 2-3 thumbnails, how this is ? Why its showing other
videos thumbnails ?

I think after uploading video manually, its doing something wrong ?

This is link - kollegekidd.com/dev/index.php/cnv/kolleg...lly-restored-version

Hi Parth,

if you click the share button the "green share button" the shared URL is your site URL not video URL. that because will have multiple thumbnails. for sharing the video for that link you must click share button at inside video player "the grey button"

Regards,
Albert