Hi, muhanad.

Could you try to set up a new - clean installation, only with JomSocial (latest version).
Then you could check if this issue also apply to new installation.
Then we'll know if this is installation or more likely server issue...

Hello Michal,

I did. the same problem with videos not playable.Find info attached how to access new installation website


Regards,

Hi, Muhanad.

Then it should be server environment.
Try what Dimas (he is that developer I mentioned before :) suggest: www.jomsocial.com/forum/photos-videos/12...hotos?start=28#70997

Hello,

I'm trying to be as nice as possible but shame on you jomsocial support team, you let me down and i really can't believe that you don't even read my answers

AS MENTIONED I did follow dimas suggestion and reinstalled ffmpeg www.jomsocial.com/forum/photos-videos/12...os/reply/71326#71154 but i can't know if its working since old and new uploaded videos don't play. now you are going to tell me then ffmpeg problem,
Then i will tell you why then my videos were playable in Australia then?

PLEASE I BEG YOU don't make me lose more time .. this issue is ridiculously late. I want ONE support staff to deal with me so we think through it step by step. PLEASE i have been a customer for years now and im stuck and need urgent help

Hi, muhanad.

We're really sorry for any inconvenience. Your case is really complicated as some of us can play videos when others can't.
And yes, it takes time to figure out what causes that issue.

I have THREE ideas left.

But first I need access to your development site (that copy I asked you for). We'll try to use JomSocial 3.2 beta and see if new HTML5 markup will work in your case.

So, please provide us with credential to developer site or confirm that we can use existing one.

Do I have your permission to copy your site and debug it on my server?

Hello,

I left the details in this post. Yes you have my permission


Regards,

Hi, Muhanad.

Please, check if you can play this video: prolusatia.nazwa.pl/test-muhanad/index.p...ideoid=199&Itemid=27

Hello,

Yes i can, there is no thumbnail but i can play it.


Regards,

Hi, Muhanad.

What version of FFMPEG you had installed previously and what version you installed?

Hi, Muhanad.

We was working on your issue with whole team. We had even special meeting regarding your case.
We come to conclusion that your issue is server related. Let me explain why:

1. Now videos are converter properly. In ROOT/images/videos/62 are a lot failed files... but from 01.03.2014 (20:58) all files become converted (about that hour you posted on forum and confirmed that you reinstalled FFMPEG).

2. Yes, you can't play videos but you can see that they are gone form Pending page. I addition you can Fetch thumbnail and you'll get confirmation that thumbnail is fetched. All this confirms that conversion works.

3. Also when I moved your site to my server all videos become playable: prolusatia.nazwa.pl/test-muhanad/index.p...ideoid=198&Itemid=27 (I haven't touched the code or DB, just disabled SEF and enabled site, for testing purposes)

4. I can play all videos on Ubuntu Linux FireFox (see att.). I uploaded avi file and it was converted to mp4. In case that conversion not work I couldn't play this file as it is unsupported AVI.

5. From whole JomSocial Support staff only I can play videos on your site (old an new, mp4 and flv... all converted). For some reason onlu Linux FireFox is able to do that.

All of this points directly to your server. Try to do last thing: copy whole site to another server... you can find a hosting provider that offers short free trial periods (remember to unlock folder images/videos in Akeeba, in other case it will be not archived). Videos should work on another server - just like they play on mine.