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Advance Search error when No results

8 years 6 months ago
  • Carlton's Avatar
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  • Carlton
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JomSocial Active Socialize Expired

ISSUE SUMMARY:


STEPS TO REPLICATE:
1. I do an advanced search on a profile
2 gives me error if there is no results found
3
4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
8 years 6 months ago
Licenses:

Hi Carlton,

I cant replicate this issue. could you please elaborate more?
please describing it by steps (1,2,3...etc), what page, click which link, etc

Regards

8 years 6 months ago
  • Carlton's Avatar
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  • Carlton
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Licenses:
JomSocial Active Socialize Expired

1. log in
2. goto main menu--Search--Member Directory---Advance Member Search
3. Click drop down menu for ``All Profiles``....go to ``Team Roster``
4. Page will refresh on own
5. Hit Search

8 years 6 months ago
Licenses:

Hi,

I need more time for this. seem there is a 3rd party conflict, its hard to find it.

Regards

8 years 6 months ago
Licenses:

Hi,

the issue related with 3rd party plugins.
can I download your site by using Akeeba backup? I need to make site copy at my local, so I can debugging freely without any worry for make your site broken.

I need your permission first.

Regards

8 years 6 months ago
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  • Carlton
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Licenses:
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Not comfortable with that idea of duplicating my site.

which 3rd party program is causing the issueÉ

8 years 6 months ago
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Not comfortable with that idea of duplicating my site.

which 3rd party program is causing the issueÉ

8 years 6 months ago
  • Carlton's Avatar
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  • Carlton
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Licenses:
JomSocial Active Socialize Expired

I get this same error when I search -- MyFriends, Invite Friends, or Show All (Under JomSocial menu).

8 years 6 months ago
Licenses:

Hi,

the issue because there is a plugin that intercept query object and unset it. so the query object become empty.
and that error show up at your site.

its hard to find from what plugin for this issue. I must turn of the plugins one by one, maybe at this process will make your site broken.
please let me know if I can do that step.

Regards

8 years 6 months ago
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  • Carlton
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Licenses:
JomSocial Active Socialize Expired

temporary broken and once you replace plugin it will come back on?

8 years 6 months ago
Licenses:

Hi, Carlton.

Please DON'T escalate threads when you're in the middle of conversation with developer. This make thread to disappear from his TODO list... what cause replay delays.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 6 months ago
Licenses:

Hi,

I need to turn of the plugins one by one. in that time the site will get some errors.
because you not allow me to download your site. I need database access, for just in case. if there is crucial plugin that disabled, the site can totally not access able. and I need to re-enable if directly from database

Regards

8 years 6 months ago
  • Carlton's Avatar
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  • Carlton
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  • Posts: 91
  • Thank you received: 6
Licenses:
JomSocial Active Socialize Expired

I guess that's why my site is not working now.
Maybe if you can set all back and make sure it's working again. Then you may download my site to do corrections.

8 years 6 months ago
Licenses:

Hi,

please give me time for this issue. I will back to you again later.

Regards

Moderators: Piotr Garasiński
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