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Can't access to the private messages part

11 years 10 months ago
  • carlatf's Avatar
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Hi,

suddenly when I click in the inbox I get a blank page.

Any ideas how to solve this?

11 years 10 months ago
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Hi.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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11 years 10 months ago
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Hi Carlatf,

do you the page loading never ended? if so I need to download your site from Akeeba. I need permission first. seem there is a 3rd party plugin conflict. I need to debug it, and can damaging your site. because that I need to make local copy of your site.

Regards,
Albert

The following user(s) said Thank You: carlatf
11 years 10 months ago
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hi,
the table community_msg is marked as crashed and repair won't fix it

11 years 10 months ago
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Hi Carlatf,

if cant repair it, you must drop that table and re-create again by using this query

CREATE TABLE `j25_community_msg` (
`id` int(10) unsigned NOT NULL,
  `from` int(10) unsigned NOT NULL,
  `parent` int(10) unsigned NOT NULL,
  `deleted` tinyint(3) unsigned DEFAULT '0',
  `from_name` varchar(45) NOT NULL,
  `posted_on` datetime DEFAULT NULL,
  `subject` tinytext NOT NULL,
  `body` text NOT NULL
) ENGINE=MyISAM AUTO_INCREMENT=24 DEFAULT CHARSET=utf8;

but all users will lost their messages.

Regards,
Albert

11 years 10 months ago
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I emptied the table and now it works.

But how do I delete the notifications for the old messages?
it says for exampl 213 new messages and there's none

11 years 10 months ago
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Hi Carlatf,

please emptying table: j25_community_msg_recepient as well.

Regards,
Albert

11 years 10 months ago
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Thanks, Is there any way to know what caused this?
Could it be the implementation of Cometchat msgs as private msgs?

11 years 10 months ago
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Another thing is going on, 1 hour after I deleted the tables, the error is again back.

I think is the sum of Cometchat+Jomsocial

11 years 10 months ago
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Hi,
In one day I emptied 4 times both tables so it's another thing going on.
Can you help me solve this? I have no idea why this is happening

11 years 10 months ago
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Hi Carlatf,

seem comchat inject some data to jomsocial table. please turned off the comchat for temporary. let see the issue back again or not.
let me know the result.

if still happening, please provide me cpanel/phpmyadmin access detail. I need to inspect the database it self

Regards,
Albert

11 years 10 months ago
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Hi,
I turned off the chat logging to pms but it's still happening.
i will put the database information in my first message

11 years 10 months ago
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Hi Carlatf,

Hmmm got 502 Bad gateway when I access your site, seem your server down. I will back again later.

Regards,
Albert

11 years 10 months ago
Licenses:

Hi Carlatf,

when I visited jomsocial backend, I got installation process. and stuck. the error with your server it self.

http://[yoursite domain]/administrator/index.php?option=com_community&view=installer&task=ajax_unpack&filename=all_plugins

this URL bring 502 bad gateway, please contact your server support. it can be related with private message page.

Regards,
Albert

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