What is TeamViewer?

Hi Luis,

That is software for remoting your laptop / PC.. look at this www.teamviewer.com

thank you

So they can see the mistakes that I speak, and seeing that you have no chance to see the same mistakes they've recorded a video for each application:

- Jomsocial
- Guru
- Publisher

Inform you that the videos are recorded from a different computer you normally use, with the intention of seeing if the errors are related directly to me, or my browser, which usually Google Chrome and Safari have used these videos , all errors are shown from Mac, but I checked that occurs in PC too. If you can not reproduce these errors and acquaintances and yes, I can only think that it must be a problem arising in the language of the computer, keyboard and language that is the Web.

I have found a mistake I could not include in the video Publisher, which is that the file uploaded directly to the article, is not set as an image of it, which makes the image icon in the Backend not appear. Add photo so that they can understand. The same check should make a new article, since the test where I could check has already been deleted.

Links to videos:

- Jomsocial: www.youtube.com/watch?v=re1kMJdw-Tk
- Guru: www.youtube.com/watch?v=eVuySx2kdLc
- Publisher: www.youtube.com/watch?v=twqhiPY5C4I

Do not know if anything will, but the Spanish of our Macs from Spain is described as: Spanish - ISO

HI Louis,

I have spoken to the support team on Ijoomla and they tell me that they have fixed your issues regarding Publisher and Guru, If this is not the case please reply to the current tickets you have regarding these issues and they can continue assisting you further

In regard to the issue of member filtering, we can see the issue in the video on the computer you are using.

But we have now had over 10 support staff in various countries try to replicate your issue using Mac, PC, IE, Chrome, Safari, and one of our support staff even changed the language on their pc to yours to try and replicate the error.

No one is able to replicate it. The only way we can continue to offer any help with this issue is to remotely connect to your computer that the issue exists on. To do that we would use an application called team viewer and you would need to go to this link www.teamviewer.com/en/download/mac.aspx and follow the instructions to enable it then tell us a suitable time and your timezone so we can connect and debug. If you do not want this done then there is nothing more we can do for you regarding this issue, I am not disagreeing the issue exists but until it can be can replicated there is no fault for us to fix.

If you would like us to remote access onto your computer please reopen this issue and let us know

Good morning, how you carry it to solve module membership and videos? one day my subscription expires and still has not fixed the problem.

Good afternoon, you have touched something to correct the problem?, I ask because it is already fixed and the only change has been in the Web is that expired two campaigns AdAgency, if you have not solved the problem must come from AdAgency, which also is creating me problems with the chat.

Hi Louis,

We have not changed anything