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Paul i cant get to your messages. You PM'ed me

7 years 2 months ago
  • Liqid's Avatar
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  • Liqid
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JomSocial Active iSEO Active Socialize Active

There is an admin here named Paul. You sent me a message to follow up on about Socialize however when i click the email link to go to my messages and discuss with you, i g et a page saying the content is not avilable because i dont have permission.
I also tried to go to your profile directly and PM you again however there too i get a message stating the content is not available
So please for now, look into my profile information and email me directly.

Thanks for your help guys.

Eric

7 years 2 months ago
  • Dimas's Avatar
  • Dimas
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Hi Eric,

I am sorry, Paul is not working with us again.. if you have another issue please you post it into this page www.jomsocial.com/submit-support , that is our new support system :)

thank you!

7 years 2 months ago
  • Liqid's Avatar
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  • Liqid
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JomSocial Active iSEO Active Socialize Active

Thanks Dimas but lets make it easy shall we? This is about to go on over two months im waiting for a resolution for this and each time it starts take a step forward something new happens to hinder it. First the site was rebuilt and all messages were lost
Then all my recent forum topics were gone
Now the person i have been in touch with is no longer working here..

So please take a look here at my messages
www.jomsocial.com/forum/installation/360...rt-forum-disappeared


Then please ready this menage (attached) from Paul in my email regarding it. I did it as a screen shot so there are no questions regarding it,
Thanks

Attachments:
7 years 2 months ago
Licenses:

HI.

There will be no need to start over, but please, just fill this form www.jomsocial.com/submit-support and provide purchase details (payment method, CC last 4 digits if paid with CC) so I could issue a refund for Socialize template. I recall whole issue so there will be no problem with that ;)

To be 100% sure, when filling form link to this topic as well.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 1 month ago
  • Liqid's Avatar
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  • Liqid
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  • Posts: 19
  • Thank you received: 1
Licenses:
JomSocial Active iSEO Active Socialize Active

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