Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
There is an admin here named Paul. You sent me a message to follow up on about Socialize however when i click the email link to go to my messages and discuss with you, i g et a page saying the content is not avilable because i dont have permission.
I also tried to go to your profile directly and PM you again however there too i get a message stating the content is not available
So please for now, look into my profile information and email me directly.
I am sorry, Paul is not working with us again.. if you have another issue please you post it into this page
www.jomsocial.com/submit-support
, that is our new support system :)
Thanks Dimas but lets make it easy shall we? This is about to go on over two months im waiting for a resolution for this and each time it starts take a step forward something new happens to hinder it. First the site was rebuilt and all messages were lost
Then all my recent forum topics were gone
Now the person i have been in touch with is no longer working here..
There will be no need to start over, but please, just fill this form
www.jomsocial.com/submit-support
and provide purchase details (payment method, CC last 4 digits if paid with CC) so I could issue a refund for Socialize template. I recall whole issue so there will be no problem with that ;)
To be 100% sure, when filling form link to this topic as well.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you