Hi,
i had opened a topic in "installation & upgrades" with subject "stream issue after upgrade from 4.2.6 to 4.3".
I received a reply email from jomsocial forum and when i click the link there is 404 NOT FOUND error.
I tried to find this topic in my posts but not there either. Disappeared?

Here is your reply email i received:

Message Subject : Stream issue after upgrade from 4.2.6 to 4.3
Category : Installation & Upgrades
Posted by : Dimas
URL : www.jomsocial.com/forum/installation/359...-4-2-6-to-4-3#172272
Message:
Hi Nick,
on our latest code 4.3 we dont see this issue, since this version still on beta and RC phase so something like this can be happen.
This is just warning issue, not the important issue... you can hide it by set error reporting to none on Joomla global config
thank you!

Im sorry to jack the thread but mine disappeared as well
So did all my Private messages

The site was to issue a refund but the reason i am posting to THIS topic is because i do not see any way of STARTING a new topic.

There is no button to START a topic. So how am i to ask for help?

Hi guys,

We just migrated all the info to the new site, so it's possible that something went wrong, we are looking into this right now, thank you and my apologies! We will also look into the missing new topic button.

Hi Nick,

Could you click on My Post tab in the forum header?

Let me know what you get.

Thanks!

Hi Liqid,

I can see your threads on our forums. One of them is about some problems with Events. Also, I checked your account and I couldn't see any active product. This is the reason you can't open a support ticket. You'll be able to post messages on public forums only.

Could you tell me how did you send the private messages?

Thanks!

Here is a full page printscreen.
The missing topic should be second under this one.

@nick, I just saw all your old threads on this page:
www.jomsocial.com/forum/topics/user/mode...rysel=&prioritysel=0

Just click on My Posts tab.

Best regards,

I still can't see the topic "Message Subject : Stream issue after upgrade from 4.2.6 to 4.3".
I can see all others as in previous full page printscreen pdf i had upload.

Hi, Nick.

It seems that you're right - I was looking for that thread as well. Probably it was lost during migration - we're so sorry.
Could you open new one?

Ricardo wrote: Hi Liqid,

I can see your threads on our forums. One of them is about some problems with Events. Also, I checked your account and I couldn't see any active product. This is the reason you can't open a support ticket. You'll be able to post messages on public forums only.

Could you tell me how did you send the private messages?
Thanks!

Pruchases
actually thats not true, I just purchased another license this past November just before Thanksgiving for both JomSocial AND Socialize
So i should have an ACTIVE product still. If not, then it needs to be corrected immediately. You can see that i downloaded it via the screen shot from my browser download history. which i have attached.

My Posts
Also when i click on MY POSTS, i do NOT see the topic where i had issues with the EVENTS area. so its obvious we are both seeing different results although i do remember the topic and how it was solved.

Socilalize
To this, around Thanksgiving this year is when i posted a lenghty topic about the Socialize purchase and was told i was going to get a refund for purchasing it as its marketed to be a JomSocial template and not a Joomla Template. Please take a look at your Email campains because you JomSocial sent out an advertisement email offiering a massive discount on the purchase of JomSocial bundled with Socialize right abuot the same time (Thanksgiving) But in this email again when you read it, you can see its worded as Socialize being a JomSocial template but instead its actually an entire JOOMLA template. Because of this misleading fact in sales, i was offered a refund via Private mesage however just after thanksgiving, you guys updated your website and all my private messages from this year + any forum topics for the past 8 months have dissapeared.

@Ricardo
You can also see the purchase information here

Hi.

I apologize for any inconvenience. I confirm that we received your payment but product was not assigned to your account.
I fixed that and assigned Socialize and JomSocial PRO to your account and prolonged subscription for 1 year (from now).
I'm really sorry that this issue occurred.
Recently we migrated our site and billing system and some data have been corrupted.
Please, check your account and if you're able to download both products (you need to provide supported domain for JS in order to download it).

Great Micheal. Thank you
But now what about the refund?
I know Socialize is in my account but again, its not what its marketed to be. Socialize is an ENTIRE JOOMLA template. You are marketing it as a JomSocial template.
I ordered it and dont want it. I have no need for it, especially since it doesn't do what its sold as to do.

Hi.

No problem, I'll issue a refund as promised. Just send me purchase details using Private Support Form.