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iJoomla Installer issue

10 years 9 months ago
  • Andy's Avatar
    Topic Author
  • Andy
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Licenses:

ISSUE SUMMARY:
Same issue as www.jomsocial.com/forum/installation/311...rade-through-ijoomla

License invalid, even though its not. If I enter the license again and click upgrade I just get a blank screen. Any idea when this issue will be fixed for iJoomla installer please?

STEPS TO REPLICATE:
1go to ijoomla installer
2click upgrade
3 invalid license message
4 enter license again and click upgrade
5 blank page and no upgrade
RESULT
EXPECTED RESULT
BROWSER

10 years 9 months ago
Licenses:

Hi, Andy.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
Licenses:

Hi,

When I tried to access your site I received this - "Server not found". Please let me know if something was changed.

10 years 9 months ago
  • Andy's Avatar
    Topic Author
  • Andy
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Hi Alin, apologies, I had the wrong domain on the ticket. Updated with the supported domain.

Cheers

10 years 9 months ago
Licenses:

Hi,

Now I can access your admin page but I can't log, I received this:
Warning
Username and password do not match or you do not have an account yet.
Please let me know if something was changed with administrator account.

10 years 9 months ago
  • Andy's Avatar
    Topic Author
  • Andy
  • Visitor
  • Thank you received: 0
Licenses:

Login details updated. Please try again. Thanks again.

10 years 9 months ago
Licenses:

Hi,

I installed a new installer version, please try it and let me know how it works.

The following user(s) said Thank You: Andy
10 years 9 months ago
  • Andy's Avatar
    Topic Author
  • Andy
  • Visitor
  • Thank you received: 0
Licenses:

Works perfectly thanks. For future reference is the installer fixed now?

Cheers

10 years 9 months ago
Licenses:

Yes, we will release soon this version that I installed on your site.
So, please do not upgrade/reinstall the installer component.

Moderators: Piotr Garasiński
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