ISSUE SUMMARY:

STEPS TO REPLICATE:
1 Create a user account and assign to different admin ACL groups
2 User logs-in to front-end, clicks on non-jomsocial page and everything works
3 User goes to a JomSocial page (profile, friends, whatever) then returns to non-JomSocial page and admin rights are lost.

Please reference video for exact step by step method to duplicate problem. The video was created since at the time I thought it was an issue with one of the calendar components we are using. After their technical support department went through, they have identified the issue from within JomSocial. I requested one of my devs to look into it, they are in agreement, its something within JomSocial that is causing the problem. We are running the latest version of JomSocial (we upgraded to try and resolve the issue, which it is still present).
(video link provided under "Misc Section".)

In addition, there is a secondary problem that has been presenting itself, which is unrelated to the above. When a user is logged in to our site and clicks on any of the JomSocial notifications that are displayed in the main JomSocial menu, the box appears but is cut off to the left making it impossible to read the actual notification. A video to this problem is listed below in the misc. information section as well.

RESULT - User rights disappear...
EXPECTED RESULT - User rights shouldn't disappear....
BROWSER - All (tested in IE, Chrome, Firefox, Advent)

Thank you.

Hi,

I just test it on my local, and everything is fine.. screencast.com/t/n6ydP3pFK

I am sure this issue can be caused by 3rd party component like com_registerpro component.

thank you

Your screen-cast doesn't show anything (just a mouse moving around).

As for the component com_registerpro, this is their response their support department provided before I posted here.

"sushil 04.11.2015 04:48:39
Hello Michael,
I have check this issue. This is not from our component and this is from JomSocial. When you click on any other link from the menu of JomSocial then the user groups from user session were removed that's why "my account" link is not appearing to the user.
Thanks".

At this point, I am getting a finger pointing situation where a problem exists but I can't seem to find a resolution to the issue. If I could get any assistance in resolving the issue, I would greatly appreciate it.

This issue was exist on the older version, I am not sure this issue is back again right now.. I will ask to Michal for this one

Thank you, I've updated my support ticket with JSR (makers of the calendar / event component) and asked if they can provide additional information to help pin-point exactly where the problem is at within JomSocial. Unsure what information they will contribute, but surely I can't be the only person in the world experiencing this issue (however, it would be my luck if I was lol).

I was asked by the creators of the calendar / event component to re-post this to you.

"sushil 04.11.2015 22:09:59
Hello Michael,
Please tell them, First time when we are logging everything is working well but after that when we click on another link like (friends, groups, profile, etc) of JomSocial then user groups were removed from the user session. Group array is empty in user session.
Thanks"

Hi.

Before we start... I'm sorry but I must post this:

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: readytohelp.org
And you request support for: indepmoep.org. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

Indepmoep.org is a redirect, the actual domain is independence.mo.readytohelp.org .

I've created a new support ticket called "User ACL / access rights randomly removed (2)" located at www.jomsocial.com/forum/installation/303...s-randomly-removed-2 . Now that I've paid for 2 licenses to cover this one website...can you please assist in resolving the issue.

Thank you.

Hi, Michael.

Thank you for your cooperation.
I'm sure we'll handle that issue in new thread.

Hi, Michael.

Hmm, I logged again and there was no button that I saw on your screencast: i.imgur.com/0V0NXe9.png

As for your second issue. You should report it in new thread... but fix is quite easy:

.joms-toolbar--desktop .joms-popover {
left: 0 !important;
}

HI, Michael.

BTW. Refund was just made - now please use your current account (not the one you created few days ago). I also changed your supported domain.

Thank you for the refund (and hopefully I am posting to the correct thread now as this is my original account).

I will create / upload a short walk-through video demonstrating the above steps and post it in the "Misc Info" section.
(video is less than 2mins long)

Ok, to make it a little easier to duplicate the issue. Originally I had the site setup so when a user logged it, it would automatically redirect you to the JomSocial Front-Page. Which the JS Front-page is what is causing the problem. I've changed the site so when a user logs in, they are now taken straight to the calendar. You will see that when you login now, the "My Account" button is there. You can click anywhere in the site and the "My Account" button works. However, once you click "Home", which takes you to the "JomSocial Front Page", then go back to the calendar, you will see that "My Account" is now gone.