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Can't upload or change avatar and cover photo

10 years 11 months ago
  • Randolph's Avatar
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  • Randolph
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Hi,

after update to 3.2.0.5 I have the same problem as reported here:
www.jomsocial.com/forum/photos-videos/17...bar-don-t-work#86711

With the avatar and the cover photo:
1) Click 'Change Avatar' or 'Modify Cover' and the modal window comes up
2) Click 'Upload photos' and window comes up to select photo
3) Select photo and that closes. Back at modal window. Nothing happens.

Next:
No matter what link I click on the toolbar it goes to the profile page.

In the forum entry mentioned on top it is said that the problem is resolved. However, it is not said how it was resolved.

Please find corrected credentials for admin access in the "private site information"

10 years 11 months ago
Licenses:

Hi, Randolph.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

From what you write I presume that you have TWO unrelated issues... but I need administrator access in order to examine them and apply possible fix.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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10 years 11 months ago
  • Randolph's Avatar
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Sorry,
here here's the admin access details

10 years 11 months ago
Licenses:

Hi, Randolph.

Are you sure? I still can't access backend: prntscr.com/3pm872

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Randolph's Avatar
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  • Randolph
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Hi Michal,

tried it a minute ago and it worked fine for me.
However, it might be that your browser has stored the credentials submitted at the beginning of this topic.
When you informed me that the credentials don't work for you, I had a look at them. By doing so I realized that the password submitted to you was not case sensitive. So I corrected it.

The password starts with a capital "P". That's the only difference.
I have submitted the correct credentials again in the "private site information" of this message. Just to be on the safe side.

Cheers
Randolph

10 years 11 months ago
Licenses:

Hi, Randolph.

I've sent you a PM.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Randolph's Avatar
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  • Randolph
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Hi Michal,
I have sent the admin credentials with PM, and also attached them in the private site information.

Hope this helps
Randolph

10 years 11 months ago
  • Randolph's Avatar
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  • Randolph
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Have corrected the admin credentials also in the original thread, and status has changed to "Pending Support". So you should see it now.
Cheers
Randolph

10 years 11 months ago
Licenses:

Hi, Randolph.

I'm sorry but I can't confirm NONE of your issues:

1. I was able to upload new profile photo: prntscr.com/3r1mlw
2. I was able to modify profile cover: prntscr.com/3r1mpb prntscr.com/3r1msw
3. I was able to upload new photo: prntscr.com/3r1mva
4. Links in JomSocial toolbar follow to proper pages...

So how can I reproduce those issues?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

tested different browsers. And it showed that the problem appears in Internet Explorer only.
Internet Explorer version is 10.0.9200.16899

Hope this helps
Randolph

10 years 11 months ago
Licenses:

Hi, Randolph.

I'm sorry but still I can't confirm it.
I uploaded photo, new cover and new avatar in Internet Explorer 10: prntscr.com/3req7u
I don't see any issue on your site. And I can't fix what I can't see and replicate.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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