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No access to backend after installing JomSocial.

10 years 11 months ago
  • Uwe's Avatar
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Hello,

I tried to install a test-joomla, including jomsocial on an ubuntu-server. But after installing JomSocial my backend is blank. It only shows a white site.

I also tried to enable the error log via php.ini or htacces. But this didn´t work either. Even after restarting the apache server I didn´t get any error messages.

10 years 11 months ago
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Hi, Uwe.

Please provide us with working administrator credentials.
I can't login to your site backend.
Please, edit your first post and add credentials to corresponding fields.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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The joomla installation for testing jomsocial is installed on an local ubuntu server without access to the internet. I also tried to install Jomsocial on my webspace. There it workes fine. But I have to do some changes and tests before I use JoomSocial online. Thats why I need JomSocial to run on my local server. :-/

10 years 11 months ago
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Hi, Uwe.

Then only thing I could advise you is to set error reporting to maximum like this: public $error_reporting = 'maximum'; in configuration.php and post on forum error notice.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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Hello Michal,

my ubuntu-server is now connected to the internet. Could you help me with my porblem if I give you acess to the server via TeamViewer? I attached the TeamViewer ID and password to the message at my first post of this topic.

10 years 11 months ago
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Hi, Uwe.

If its connected to Internet how could I reach it backend?
I connected with you via TV and saw that you enabled error reporting... so what error notice you have when you try to access backend?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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Hello Michal,

that´s the problem. Even after I enabled error reporting, joomla doesn´t show any error message. I opened Joomla on my browser for you. So you can see it by yourself. :-/

New Login-Data for TV in 1st post.

10 years 11 months ago
Licenses:

Hi, Uwe.

Well, I was unable to log in ^^
But check error reporting settings of your server then. Some error should be displayed.
If not (I had such a causes before) it means that you have server misconfiguration (when I installed a copy of the system on my live server there was not blank screen issue) or it doesn't meet JomSocial system requirements: documentation.jomsocial.com/wiki/System_Requirements


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
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  • Uwe
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Hi Michal,

I´m realy sorry. I sent you the wrong login data. I changed them in my 1st post. Now you should be able to login to backend.

10 years 11 months ago
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  • Uwe
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Hi Michal,

I checked the system requiements you posted, but it seems like all requirements are met. There must be another reason why joomla doesn´t show an error message. I turned on my TeamViewer and attached the login data to the message at 1st post.

10 years 11 months ago
Licenses:

Hi, Uwe.

System requirements I posted apply to JomSocial.
Error displaying depends on your server configuration... well, we can't help you a lot if we don't see error notice.
Try on live server maybe?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Uwe's Avatar
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  • Uwe
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Licenses:
JomSocial Expired

Hi Michal,

I´m finaly getting an error message from my joomla installation. I hope you can help me solving the following problem:

The most recent request was denied because it contained an invalid security token. Please refresh the page and try again.


If you need access to the joomla installation on my local server, you can find the TeamViewer data attached to my first post on this topic.

10 years 11 months ago
Licenses:

Hi, Uwe.

No, this is not error notice I expected. It's not an error really, but a notice that token for log in is already in use. It happens when someones try to login again on the same credentials...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:

Hi, Uwe.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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