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On update profile, user is logout

12 years 5 months ago
Licenses:
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Hi,
Joomla : v3.3.0
JomSocial:v3.2.0.3
Socialize:v1.2.7
Since we've upgraded from Joomla v3.2.3 to v3.3.0, users trying to update their profile are logout
Can be seen at live site. Login as julien with password as described for JSupport, then edit his profile, modify whatever save the changes then your are logout with message in relation with COM_COMMUNITY_PERMISSION_DENIED_WARNING

Cheers,
L

12 years 5 months ago
Licenses:

Hi.

1. I logged in as julien
2. Clicked Profil -> Editer mon profil
3. Changed Sexe from Homme to Femme
4. Clicked Sauvegarder
5. Page was reloaded, changes ware saved... I was still logged in. I can't replicate your issue.


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12 years 5 months ago
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Hi,
just done again the test, still have issue.
1 Login as julien
2 edit profile
3 change sex to "homme"
4 save, message saying need to enter password
5 enter password the save
6 Then julien is logout with error message described in the same post.
Cheers,
L

12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

done also with another user:Admin
same issue see the attached file message in relation with COM_COMMUNITY_PERMISSION_DENIED_WARNING
Cheers,
L

Attachments:
12 years 5 months ago
Licenses:

Hi.

Please upgrade to current JomSocial version -> 3.2.0.4 and check if issues still persist.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
we've upgraded to v3.2.0.4. Issue still persist. I would say it's even worst, because now Admin user can't login anymore !
See the attached file in relation with. messages are from:
JERROR_LOGIN_DENIED
LOGIN_SUCCESSFUL
COM_COMMUNITY_PERMISSION_DENIED_WARNING
If Login as user's julien same issue as before as soon as we change a parameter save it then user is logout with
COM_COMMUNITY_PERMISSION_DENIED_WARNING

Cheers,
L

Attachments:
12 years 5 months ago
Licenses:

Hi.

I can't confirm it. I just logged in to your site... on both JSupport and julien users.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
Sorry, that's not the point.
I'm able to login for the user's julien but as soon as we try to change his profile, then save it after entering his password we're logout
And what's about the user's Admin ? we can't login anymore

Cheers,
L

12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
concerning the Admin's user login issue:
check the video on:
www.screencast.com/t/Z26K5SIykC7
Cheers,
L

12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
1 - we finally managed to found why user's Admin wasn't enable to login.
After the Joomla upgrade to v3.3.0 Admin user has been moved from registered group to public group.
I think it's an upgrade bug from Joomla.
2 - Logout issue for other users:
we have 3 PC:
Linux ubuntu 13.10 firefox v29: change profile failed with logout
Linux ubuntu 14.04 firefox v29: Pass
Win 8.1 IEv11: Pass

On the failed PC on each profile changes we need to re-enter the user's password then after saving we're logout, it' occurs since Joomla upgrade to v3.3.0.
On the others we don't need to enter the user's password, just save the changes that's it.
Any clue for going further ?
Cheers,
L

12 years 5 months ago
  • Chris's Avatar
  • Chris
  • Visitor
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Hi there.

Please extract those files here > \components\com_community\controllers (it'll be included into our next installation package)

And then check the issue once again, it should fix the problem. If not, please let us know and we'll look into this once again.


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12 years 5 months ago
Licenses:
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Hi,
we've changed the profile file.
Unfortunately, issue still there.
Can't understand why on the same machine:
With Firefox, on each profile changes we need to re-enter the user's password then after saving we're logout
With Chrome, no need to re-enter the user's password just save the changes that's it.
On another PC using same browser version either on Firefox or Chrome, no need to re-enter the user's password just save the changes that's it.
Cheers,
L

12 years 5 months ago
  • Chris's Avatar
  • Chris
  • Visitor
  • Thank you received: 0
Licenses:

Clearing your browsers cache and cookies will solve this issue :)

12 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
even after clearing the cache & cookie, issue still there.
Nevertheless we've found a workaround:
Do profile changes, then got message asking to re-enter the user's password so go to "Détails du compte"(Account details), enter password then BACK to "information du compte"(Account information) then save it.
A this point no problem we aren't logout.
If we save directly from "Détails du compte"(Account details) then we are logout.
Cheers,
L

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