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Domain Change

8 years 6 days ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Old: maloofrealty.com
New: shurwellness.net

Thank you!

8 years 4 days ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Done for JomSocial. Should we do the same with iSEO?

8 years 1 day ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Thanks! We don't really use that but sure.

7 years 11 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Please change back to maloofrealty.com, thanks!

7 years 11 months ago
Licenses:

Hi, Megan.

Your supported domain was changed 4 weeks ago from maloofrealty.com to shurwellness.net per your request.
On both sites you have installed JomSocial (what is actually fine as you may have JS on as many site you want).
But on maloofrealty.com you have 4.2 and shurwellness.net ancient version of JS.
It seems you had some issue with shurwellness.net that's why you requested to change your supported domain.
Since that time you posted support requests:

www.jomsocial.com/forum/profile-universa...defaulting-to-public
www.jomsocial.com/forum/facebook-connect...ok-but-not-jomsocial

And support staff had responded to your request.
Yes, ancient versions of JomSocial aren't supported so the only option is to upgrade to most recent version.

You can't change domain back and forth only to gest support for your other JomSocial site.
We can support only ONE site. If you changed domain - then you decided that shurwellness.net will be your supported domain.
I'm sorry but we won't change it back to your previous site.

Holding PRO license you're allowed to have ONE supported site/domain and ONE dev domain which is staging or test version of your supported site. Changing supported domain back and forth to have more sites supported is not allowed. Please, read our EULA: www.jomsocial.com/license-agreement and Support Policy: www.jomsocial.com/support .


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

That would have been useful to know in advance. :( How do we get support for multiple sites?

7 years 11 months ago
Licenses:

Hi, Megan.

Now the only way to get support for more domains/sites it to upgrade to Developer Edition:
www.jomsocial.com/products/products/4-di...social-developer/215
It allows to have up to 5 supported domains/sites.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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