Customize your online community
There have been issues with support tickets being properly populated to support accounts. As you can see from the listing here on JomSocial the template does not claim to support 2.2. We are currently finishing up the template for 2.2, and will be ready shortly.
Also, per your purchase you agreed to the Terms of Service which outline that it was only compatible up to 2.0.
Here is the link to the terms.