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Error 500 on My Jomsocial

2 years 9 months ago
  • Fredy's Avatar
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I have some error on my page that's showing error 500 but when i go to administrator page, it's normal
expresslingua.com/ can anyone sugest me how to fix my problem? Thanks

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2 years 9 months ago
  • Dimas's Avatar
  • Dimas
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Hi Fredy,

Your account is expired, please you renewal it to get further help from us.

Once you done with renewal, please you provide me backend and FTP access, so I can inspect this issue further.

thank you!

2 years 9 months ago
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Hi Dimas,
Could you please let me know , the detail procedure to renewal my account.
Thank you.

Best regards,
Fredy

2 years 9 months ago
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Hi,

Go to My Account page www.jomsocial.com/component/digistore/licenses?Itemid=209 and click renewal from there.

thank you!

2 years 9 months ago
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Hi,

I just made the payment $99.
Could you please help us ASAP?
Thank you.

Best regards,
Fredy

2 years 9 months ago
  • Dimas's Avatar
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Hi Fredy,

Thank you, so please provide me backend and FTP access into private topic

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


thank you!

2 years 9 months ago
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[MOVED]

2 years 9 months ago
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Thank you, that is FTP access, please provide me backend access to go to Joomla admin page

2 years 9 months ago
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[MOVED]

2 years 9 months ago
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Hi,

I just upgraded your jomsocial to the latest version 4.5, because this issue caused by old jomsocial version.. and works fine now.. please check again.

thank you!

2 years 9 months ago
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Thank's for your quick respons.

2 years 9 months ago
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sorry but i think you skipped this part.

1146 Table 'expressl_lingua.#__community_chat' doesn't exist

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2 years 9 months ago
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ops sorry, it should be fine now.. check again..

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