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login issue

6 years 6 months ago
  • Romulo's Avatar
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  • Romulo
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Hi there,
i need help, can not login in the site using iphone, after user click on login using any browser on iphone, the login module, appear some kind as a modal view, so after that can not click on login button.
That happen only when try to login using socialize toolbar, also if click on the menu, can do nothing.
Please help asap.

Best Regards
Romulo Ruiz

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6 years 6 months ago
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Hi, Romulo.

Thank you for contacting us.
I tested this issue on Android smart phone.
Modal window appears and there is a login button "Iniciar session".
After I tapped it - it looked that nothing happens but after a while I was logged in.

Please, try again.

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The following user(s) said Thank You: Romulo
6 years 6 months ago
  • Romulo's Avatar
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  • Romulo
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  • Posts: 214
  • Thank you received: 6
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JomSocial Expired Socialize Expired

Thanks Michal, on my android I have no issue, but on iPhone it’s imposible, please try that.

6 years 6 months ago
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Hi, Romulo.

Okay, I passed this to other support members as I don't have iPhone :)
I'll update you with results ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Romulo
6 years 6 months ago
  • Romulo's Avatar
    Topic Author
  • Romulo
  • Offline
  • Junior Boarder
  • Posts: 214
  • Thank you received: 6
Licenses:
JomSocial Expired Socialize Expired

SOLVED!
Don't know what caused that, but after clear the cache on safari, is ok, thank you.

6 years 6 months ago
Licenses:

HI, Romulo.

So it was probably cookie related.
I'm glad to hear that issue is gone.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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